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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
El Dorado County Grand Jury
• 2000-2001
Policy and Procedures for Counter Reports
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 7 findings
F1
Page 176
Counter reports are complaint reports taken by a law enforcement agency at its facility.
F2
Page 176
A citizen requested that a child endangerment report be taken, during regular business hours, at the counter of the SLTPD.
F3
Page 176
The individual behind the counter stated that no officer was available to take the report and requested that the citizen go home and wait for an officer on patrol to come by and take the report.
F4
Page 176
Due to possible neighbor conflicts, the citizen did not want a police patrol car parked in front of their home.
F5
Page 176
The citizen asked to speak to the Watch Commander but was advised that no supervisor was available.
F6
Page 176
The SLTPD has limited hours of counter service available for the public to file police reports or conduct other business. The hours are 8:00 a.m. to noon 1 77 and 1:00 p.m. to 4:00 p.m. Monday through Friday. The front doors of the police station are locked at all other times. An intercom is available for the public to contact police staff at other times if needed.
F7
Page 177
Section 4.1.2, “Desk Complaint”, of the SLTPD manual states: “Every ‘call for service’ received by the Department will be recorded on a numbered Complaint Dispatch Card (36 SLTPD) and shall represent, at a minimum, the Department response to that ‘call for service’. The person receiving the call shall record on the complaint card the caller’s name, address, date and time, type of incident, and other available, relevant information.” · Dispatch shall assure the call is appropriately numbered and assigned for action. · Upon recording the disposition of the call on the complaint card, the dispatcher shall enter the appropriate computer data. · The “Desk Complaint” section of the SLTPD Manual does not address procedures for filing a report or complaint from the public at the Police Station.
Recommendations 3
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R1Page 177The SLTPD Manual should include a counter report policy/procedure.
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R2Page 177The SLTPD should provide qualified personnel, during regular business hours, who are able to assist the public with police reports.
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R3Page 177A sign should be placed, in a readily viewable area at the Police Department, to inform the public that if counter reports cannot be taken immediately, the individual can call for an appointment to have the report taken at a later time. Responses Required for Findings