10 responses to findings and recommendations
F1
The incomplete nature of the HRD website results in lost opportunities to provide prospective candidates with information pertinent to the application process.
Response: Agree
Score: +1
Agreed. F2. The community at large is unaware of the range of services provided by MST, including their training centers to assist vulnerable populations. MST Response: Monterey-Salinas Transit initiated a 2022 MST Public Transit Non-Rider Survey in December 2022. The primary objective for conducting the survey was to gather information from customers that have not used transit in MST's service area, during the past year. A sampling plan was created to ensure that the overall results of the survey would be statistically valid for the region. A total of 409 completed surveys would have a precis...
R1
Adult and Aging Services engage a licensed professional to provide all necessary Capacity Declarations for Adult Protective Services’ clients and/or collaborate with existing professional resources in other County Departments to fill this need
Response: Implemented
Score: 0
The MST Board has adopted a state-approved Innovative Clean Transit (ICT) Rollout Plan consistent with requirements under the Innovative Clean Transit Rule promulgated by the California Air Resources Board. MST staff is actively involved in advocacy efforts to increase state and federal funds for zero-emission infrastructure and continues to apply for funding from a wide variety of sources. R2. MST increase public service awareness regarding ridership levels and available services by September 30, 2023. MST Response: MST will continue to promote the availability of our services through social ...
F2
Written policies and procedures exist, but it does not appear that they are fully utilized by staff.
Response: Agree
Score: +1
Monterey-Salinas Transit initiated a 2022 MST Public Transit Non-Rider Survey in December 2022. The primary objective for conducting the survey was to gather information from customers that have not used transit in MST's service area, during the past year. A sampling plan was created to ensure that the overall results of the survey would be statistically valid for the region. A total of 409 completed surveys would have a precision of at least +/-4.8% at the 95% level of confidence. At least two-thirds (70%) of residents are either very or somewhat familiar with the services MST provides. F3. A...
R2
The Public Guardian Bureau adopt an approved and accessible policies and procedures manual to standardize operations and assure that staff is fully aware of and compliant with the stated policies and procedures
Response: Implemented
Score: 0
MST will continue to promote the availability of our services through social media channels, print, broadcast, and outdoor media advertisements, and through increased participation in community events throughout the communities we serve. A wide variety of MST performance and ridership levels are reported monthly at MST Board meetings and are available from the MST website home page at www.mst.org. R3. Enhance opportunities for MST board members, employees, and subcontractors to acknowledge and respond to all comments and complaints by September 30, 2023. MST Response: All MST buses have the fo...
F3
The Civil Grand Jury was unable to determine whether all staff interacting directly with clients with mental health diagnoses and medication needs were provided specific training to ensure their personal safety and build effective relationships.
Response: Agree
Score: +1
Agreed. F4. MST collects data and disseminates real-time information and services for riders. MST Response: Agreed. Advocating and delivering quality public transportation as a leader within our community and industry. Transit District Members Monterey County• Carmel-by-the-Sea• Del Rey Oaks• Gonzales • Greenfield • King City• Marina • Monterey Pacific Grove • Salinas • Sand City • Seaside • Soledad Administrative Offices 19 Upper Ragsdale Drive, Suite 200 Monterey, CA 93940 PH 1-888-MST-BUSl (1-888-678-2871} • FAX (831) 899-3954 • WEB mst.org
F5. Some complaints not submitted through formal ...
R3
The Public Guardian Bureau initiate on-going mandatory training for staff on best practices for working with clients with mental illness
Response: Implemented
Score: 0
All MST buses have the following interior signage prominently displayed informing passengers how to submit a comment or concern to the attention of MST staff.
MST wants you to have a safe and pleasant ,~--- w MST_BUS n ride. Let us know about your experience. Connect montereysalinas.transit We're here to make it a pleasurable one. with us. @ • mst_bus Conectate a MST quiere que tengas un paseo seguro con nosotros. MontereySalinasTrans y agradable. Haganos saber acerca de su experiencia. Estamos aquf para que sea ...__ __ ~ mst.org una experiencia placentera. n:I Descargue la aplicaci6n Downlo...
F4
The Civil Grand Jury was unable to determine whether all staff interacting with clients from the criminal justice system or with incarcerated individuals have been provided with training on how best to ensure their safety and build effective relationships.
Response: Agree
Score: +1
Agreed. Advocating and delivering quality public transportation as a leader within our community and industry. Transit District Members Monterey County• Carmel-by-the-Sea• Del Rey Oaks• Gonzales • Greenfield • King City• Marina • Monterey Pacific Grove • Salinas • Sand City • Seaside • Soledad Administrative Offices 19 Upper Ragsdale Drive, Suite 200 Monterey, CA 93940 PH 1-888-MST-BUSl (1-888-678-2871} • FAX (831) 899-3954 • WEB mst.org
F5. Some complaints not submitted through formal channels may be overlooked, leading to potential frustration for the public. MST Response: We acknowledge th...
F5
There is a lack of information for the public to assess eligibility for a conservatorship and understand the referral process, confidentiality rules, and the limitations of the Public Guardian Bureau.
Response: Agree
Score: +1
We acknowledge the potential for such outcomes and acknowledge that MST provides ample opportunities for members of the public to provide comments and concerns about services through a wide variety of media including voice, online, social media, in-person at customer service centers, and at publicly noticed MST Board meetings, and at public meetings of member jurisdictions. F6. There is a lack of electric charging stations throughout the MST service area, limiting the range of electric buses. MST Response: Agreed. F7. The public perception that buses are underutilized is not consistent with th...
F6
There is no locked Institution for Mental Disease facility in Monterey County, requiring LPS conservatees to be placed out-of-county, resulting in hardship for families, PG staff and for conservatees to re-integrate into their community.
Response: Agree
Score: +1
Agreed. F7. The public perception that buses are underutilized is not consistent with the reality of logistics and the mandates of a functioning fleet. MST Response: Agreed. RECOMMENDATIONS R1. MST develop strategies to work with local and state entities to expand the infrastructure needed to keep electric vehicles adequately viable by December 31, 2023. MST Response: The MST Board has adopted a state-approved Innovative Clean Transit (ICT) Rollout Plan consistent with requirements under the Innovative Clean Transit Rule promulgated by the California Air Resources Board. MST staff is actively ...
F7
A preference for Deputy PA/PGs to each specialize in a specific type of case was stated. They currently all do all types of cases.
Response: Agree
Score: +1
Agreed. RECOMMENDATIONS R1. MST develop strategies to work with local and state entities to expand the infrastructure needed to keep electric vehicles adequately viable by December 31, 2023. MST Response: The MST Board has adopted a state-approved Innovative Clean Transit (ICT) Rollout Plan consistent with requirements under the Innovative Clean Transit Rule promulgated by the California Air Resources Board. MST staff is actively involved in advocacy efforts to increase state and federal funds for zero-emission infrastructure and continues to apply for funding from a wide variety of sources. R...
