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Extracted from Consolidated Report

This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.

Los Angeles County Grand Jury • 2006-2007

Group Homes

66 pages
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Findings 7 findings

F1 Page 155
Are patients asked if they have any coverage when they receive care?
F2 Page 155
Are patients sent a bill for services rendered?
F3 Page 155
If so, is there follow-up on outstanding bills?
F4 Page 155
If not, is there an effort to encourage patients to pay for at least a fraction of the services? Our preliminary investigation revealed that the Department not only does all of the above, but has a system in place to provide assistance to people in order to obtain Medi-Cal coverage. The Department furthermore utilizes the services of collection agencies which are paid on the basis of the amounts collected. 2006-2007 County of Los Angeles Civil Grand Jury 133
F5 Page 157
Comprehensive Health Center Urgent Care Center $ 65.
F6 Page 157
County Hospital Emergency Rooms $100.
F7
Outpatient Surgery Clinics $300. Problems with Emergency Room Payments Los Angeles County has four hospitals with emergency departments. All patients entering these departments are medically screened and provided with the appropriate medical stabilizing treatment before any inquiry is made about their ability to pay. Individuals with immediate life threatening symptoms such as bleeding or an obstruction in the airway are classified as category 1 and are seen immediately by medical staff. The method of providing medical treatment first and then inquiring about the patients ability to pay is governed by legislation in the “Emergency Medical Treatment and Active Labor Act”(EMTALA). This Law was enacted by Congress in 1986 and final regulations were issued in1994. EMTALA is a federally unfunded mandate and imposes stiff fines and penalties on a hospital or physician not following its regulations. 2006-2007 County of Los Angeles Civil Grand Jury 135 Los Angeles County is in the process of updating electronic records. In the past six months the Harbor UCLA complex has upgraded its system making it possible to obtain information from the associated clinics. This upgrade provides information about previous treatments and methods of payment for patients, and would make it possible for immediate billing. The other three hospitals have yet to complete this process. Financial Considerations in Clinics With the passage of EMTALA in 1986, emergency rooms turned into de-facto clinics; treating a wide variety of ailments, many not actually emergencies. This practice of treating many uninsured, nonpaying patients resulted in creating a fiscal burden on emergency rooms that forced many of them to close. One answer to the problem was the creation by the County of comprehensive health centers and clinics, whose mission is to provide a wide range of services in a culturally sensitive manner. These clinics provide a wide range of health services. These health centers and clinics are required by County policy to charge for services rendered, and may ask patients about payment on entry. Patients may apply for an Ability to Pay Plan (“ATP”) for all or part of the medical or dental services provided. This process includes the filling out of a form and an interview to determine their share of payment primarily based on their income. They are evaluated for ATP at every admission and after 30 days if hospitalized. They are also evaluated every six months to confirm their continuing ATP coverage. People with Medi-Cal (or Medi-Cal qualified), Medicare or other medical insurance may enroll in the Community Health Plan and will not incur additional charges. If patients do not bring money with them, they are given an envelope with instructions to remit the amount owed within seven days. Other Counties have found that if a timely reminder is sent, more money may be recouped. Patients are requested to provide the following to register: Clinic card Drivers license Address verification Medi-Cal or Medicare card (if applicable) Telephone number Birthdate Follow-up to Unpaid Bills for Medical Services

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