Sonoma County Grand Jury
• 2014-2015
• Agency Response
Response to:
Valley of the Moon Children's Home
County of Sonoma Permit and Resource Management Depart Erior Co*
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 3 findings
F1
Page 1
PRMD is committed to creating a customer friendly service department and has made significant progress in achieving this goal.
Related Recommendations (1)
R1
Page 1
PRMD design and implement a process to notify customers when their code violation
F2
Page 1
The PRMD code violation complaint process is unable to provide customers with notification of the status or the resolution of their complaints.
Related Recommendations (1)
R2
Page 1
PRMD identify an employee to assist customers with their questions or concerns about the
F3
Page 1
Spanish speaking customers are not well served by PRMD's information services, most of which, including the code violation complaint forms, are provided only in English.
Related Recommendations (1)
R3
Page 2
PRMD provide all relevant information concerning customer services in both English and
* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.