⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 5 findings
F1
SLO County has implemented and continues to develop and implement e-Gov services for its citizens.
Related Recommendations (1)
R1
SLO County should consider establishing an e-Gov advisory group consisting of local public users of e-Gov services, ideally a cross-section of business people and private citizens.
F2
County government has focused primarily on external clients/customers in its e-Gov efforts
Related Recommendations (1)
R2
SLO County should establish a focus group approach to obtaining feedback from public users of e-Gov services.
F3
County government has not placed similar focus on its own, currently underutilized, intranet.
Related Recommendations (1)
R3
SLO County should conduct an initial survey of County staff on how it might improve utilization of the County intranet, in order to establish a baseline. Thereafter, it should conduct periodic surveys to track progress and solicit ideas for further improvements.
F4
County government has not developed and implemented a regular, formal method of obtaining feedback from the citizens of SLO County on its e-Gov services, both current and potential.
Related Recommendations (1)
R4
SLO County should establish an internal task force targeted at improving the County’s intranet, perhaps spearheaded by the e-Gov COI.
F5
The County has not formally surveyed its staff on how it might improve utilization of its intranet.
No recommendations for this finding
Conclusions 1
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CL1In summary, the Grand Jury learned that SLO County government has committed, experienced professionals in place to plan, implement and oversee new e-Gov offerings to county citizens and businesses now and into the future. In 2002, SLO County government had the foresight to commission the Gartner Group to develop an IT Strategic Plan for the County. Since then, the County has been implementing the plan and has made significant strides in developing and delivering e-Gov offerings to the citizens and businesses of the County. More information and services are available on-line than ever before and the amount is growing. Much remains to be done, however, in both the internet and intranet arenas. Although the County has made progress in making information available and delivering e-Gov services to the public via the internet, the County does not appear to have a regular mechanism for obtaining feedback from external users. Understandably, the focus to date has been on developing and delivering e-Gov services; however, there has been much less emphasis on obtaining potentially valuable feedback from public users. Public user feedback would have value not only for assessing current e-Gov services, but also in helping to identify future e-Gov services. Regarding the County intranet, comparatively little has been done. Some information, indeed, has been uploaded to the intranet and is used by County employees. However, far more information could be uploaded, which means that the capabilities of the County intranet are underutilized and potential benefits are delayed. In addition, the County appears to have made little effort to survey County employees about their views and suggestions as to how the County intranet could be better utilized. 2010-2011 San Luis Obispo County Grand Jury Page 5
Agency Responses 2
Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.
No Responses Found 1
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San Luis Obispo County
County