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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 2 findings
F1
Page 83
The Manual of Policy and Procedures was not updated nor had it been communicated well to employees. A panel of retired employees updated the manual for inclusion in the new computer system.
F2
Page 83
Although the Public Guardian allotted 100 overtime hours per week in the budget, only eight overtime hours were actually claimed weekly.
Recommendations 2
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R1Page 81Communicate to all employees and new hires the Manual of Policy and Proce- dures and instruct them in using it. Emphasize the most pertinent changes. Use specially trained employees to assist fellow employees and new hires in understanding the manual and answering any questions.
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R2Page 82Judiciously assign overtime work to reduce any backlog of cases and to ens- ure timely responses to new cases 66 2009-2010 LOS ANGELES COUNTY CIVIL GRAND JURY FINAL REPORT Implementation of these recommendations would have a beneficial impact on the operation of the Office of the Public Guardian. Los Angeles County Public Guardian has a Deputy Director who is moving forward on the recommendations of blue CONSULTING. The County is at a critical juncture in maintaining its guardianship of citizens who need care. In community after community, the Public Guardian has demonstrated a commitment to the welfare of its senior citizens. Recognizing the vital importance of the department in the face of impending enormous budget cuts, it is critical that leaders stay the course and preserve the foundation of trust that has been basic to the support the Public Guardian. To do otherwise would be to deprive the citizens who built our country of well deserved care. 2009-2010 LOS ANGELES COUNTY CIVIL GRAND JURY FINAL REPORT 67 This page intentionally left blank 68 2009-2010 LOS ANGELES COUNTY CIVIL GRAND JURY FINAL REPORT