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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 4 findings
F1
Page 28
The public and clients do not appear to understand the scope of client services offered by the Bureau of Family Support. This causes stress to bureau staff and inhibits good relations between the Bureau, its clients, and client advocacy groups.
F2
Page 28
The 10% vacancy rate of all full time equivalent staff positions in the Bureau of Family Support has a substantial negative impact on the Bureau’s operating objectives, and creates an environment in which staff feels overwhelmed and clients feel frustrated and unhappy.
F3
Page 28
Closing cases for an inability to locate non-custodial parents after two years does not allow the fullest opportunity to locate highly mobile absent parents.
F4
Page 28
The availability of a database containing the names and Social Security numbers of persons to whom probate distributions are made would aid the Bureau in locating non-custodial parents to collect child support and other obligations.
Recommendations 4
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R1Page 28The Board of Supervisors should publish an annual audit of the Bureau of Family Support. At a minimum, the findings should include scope of service, waiting periods, unfilled positions, progress in collections, and cases opened and closed.
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R2Page 28The Board of Supervisors should provide for urgent or emergency funding of staff positions whenever the Bureau’s vacancy rate is over 10% of all full time equivalent staff positions.
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R3Page 28The Bureau should negotiate with the California Department of Child Support Services and other county child support agencies to create a common category of semi-inactive cases to be kept open for at least three years for location purposes.
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R4Page 28The Bureau should seek a change in the rules of the Probate Department of the Sacramento Superior Court to establish such a database. In addition, the Bureau should undertake an initiative with the California Department of Child Support Services, other county child support agencies, and revenue agencies, to obtain legislation requiring the establishment of such databases by probate departments statewide. Sacramento County Grand Jury June 30, 2002