Sonoma County Grand Jury
• 2014-2015
Complaint Handling At Permit And Resources Management Department Summary The Department issues permits for the
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 3 findings
F1
PRMD is committed to creating a facts leading to the identity of any person who customer friendly service department provides information to the Grand Jury. and has made significant progress in achieving this goal.
Related Recommendations (1)
R1
PRMD design and implement a process to notify customers when their code violation complaints have been resolved or otherwise concluded.
F2
The PRMD code violation complaint process is unable to provide customers with notification of the status or the resolution of their complaints.
Related Recommendations (1)
R2
PRMD identify an employee to assist customers with their questions or concerns about the complaint process. 21
F3
Spanish speaking customers are not well served by PRMD’s information services, most of which, including the code violation complaint forms, are provided only in English.
No recommendations for this finding
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
County of Sonoma
Agency