Score: 0 (1/1/1)

San Diego County Grand Jury • 2009-2010

San Diego Mts Trolley: Improving Accommodations for the Visually Impaired

Published: May 04, 2010 4 pages

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⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Findings and Recommendations 5 findings

F01

The MTS Trolley system policies and procedures comply with ADA requirements. However, improvements are needed in or carrying out those policies and procedures that impact the visually impaired.

No recommendations for this finding

F02

Trolley operators do not consistently follow the mandatory announcement policies and procedures.

No recommendations for this finding

F03

Trolley operator evaluations and audits by supervision are announced in advance allowing the operators knowledge of the date of their audit review.

No recommendations for this finding

F04

MTS is in the process of standardizing platform entry levels for trolley cars to help facilitate accessibility into cars for persons with disabilities, as described in the ADA.

No recommendations for this finding

F05

The FTA also provides ADA grant funds for programs to improve accessibility of transportation systems.

No recommendations for this finding

Agency Responses 1

Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.

San Diego MTS

June 24, 2010 • 4 pages • 3 responses • Score: 0 (+1, 1, -1) View Details ▾

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3 responses to findings and recommendations

F01

There is a negative impact on the quality of life for persons and animals living in areas of eye gnat infestation.

Response: Agree Score: +1

Agree. MTS agrees that our policies and procedures comply with the requirements of the ADA. We believe that accessibility for all of our riders is of paramount importance, as is compliance with our policies and procedures. However, as a public agency, we recognize that there is always room for improvement, especially when our bus and train operators interact with over 250,000 passengers each day. 1255 Imperial Avenue, Suite 1000, San Diego, CA 92101-7490 • (619) 231-1466 • www.sdmts.com Metropolitan Transit System (MTS) is a California public agency comprised of San Diego Transit Corp., San Di...

F02

Efforts by the County of San Diego to address eye gnat infestation have not reduced the number of complaints or the severity of the eye gnat infestation as described by residents in the affected areas.

Response: Disagree Partially Score: 0

Disagree in part. Operators are required to follow all MTS policies regarding auditory announcements. MTS takes compliance with announcement requirements very seriously; however, inconsistencies may occur when a driver is distracted by pedestrians, vehicles, radio communications, safety hazards, or mechanical problems with the rail cars due to their age (discussed further in

F03

The County of San Diego has the ability and authority, through existing County regulatory codes, to increase the focus and effectiveness of efforts to control the eye gnat problem.

Response: Disagree Score: -1

Disagree. Mandatory observation checks are conducted a minimum of once • per quarter; however, they are not scheduled in advance as to the date or time, and operators are not told when these inspections will occur. Checks are performed frequently and randomly; a check-off list is maintained to ensure that all staff are inspected within the three-month cycle. Operating checks are performed as observed (operator is aware that supervisor has boarded the train) and as unobserved (operator is not aware that supervisor has boarded the train). In all cases, the train operator is contacted after the c...