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Findings and Recommendations 8 findings
F1
Procedures of the Orange County Internal Audit Department for processing calls to the Fraud Hotline still exist only in a draft form dating from 1997. 4
Related Recommendations (1)
R1
Finalize and issue the operating procedures for the Fraud Hotline. (Finding 1) 5
F2
A designated person within IAD staffs the Fraud Hotline during business hours. Many after-hours calls are not processed because callers do not leave adequate information for an investigation.
Related Recommendations (1)
R2
Design an after-hours call-response system that asks questions of the caller that would normally be asked during business hours. (Finding 2)
F3
Most calls to the Fraud Hotline are redirected to another department or agency.
Related Recommendations (1)
R3
Meet with other agencies that have hotlines to develop a better system to process hotline calls, with the objective of reducing the number of redirected calls. (Findings 3 and 7)
F4
Many reference telephone numbers used by the IAD are incorrect, and telephone-number verification processes are not in place.
Related Recommendations (1)
R4
Update a list of reference telephone numbers. Adopt a method for periodically verifying and updating the telephone numbers thereafter. (Finding 4)
F5
Although posters were initially provided to county agencies and departments, few of the posters are currently displayed and many county employees are not aware of the Hotline. There is no publicity program to enhance public awareness.
Related Recommendations (1)
R5
Inform Orange County employees of the existence of the Fraud Hotline, by redistributing posters to all agencies and departments. Place and maintain additional posters in county public-announcement areas, e.g., Board of Supervisors’ bulletin boards at the Hall of Administration. Send a quarterly internal e-mail to all employees explaining the purpose of the Hotline. Contact the employee organizations and request that they provide quarterly information about the County Fraud Hotline in their communications to employees. (Finding 5)
F6
Orange County Intranet, which is for internal use only, provides no information regarding the Fraud Hotline.
Related Recommendations (1)
R6
Design an internal Web page that provides information about all telephone numbers available to employees to report county- related misuse of county resources. (Finding 6)
F7
Orange County Office of Risk Management, the District Attorney and the IAD all operate hotlines, yet those three organizations do not coordinate their systems.
No recommendations for this finding
F8
The Fraud Hotline’s Procedures Manual assures anonymity for callers but does not address protection of callers from retaliation. Responses to all findings are requested from the Orange County Internal Audit Department. Response to Finding 7 is required from the District Attorney and requested from the CEO, Risk Management.
Related Recommendations (1)
R7
Develop and disseminate a policy that identifies Orange County employees are protected by the California Labor Code §1102.5 (2004) and California Labor Code §1102.8 (2004) (Finding 8) Responses to all recommendations are requested from the Orange County Internal Audit Department. A response from the Orange County Board of Supervisors is required for Recommendation 7. APPENDICES
Agency Responses 3
Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.