Sacramento County Grand Jury
• 2025-2026
Is Sacramento Regional Transit Ignoring Riders with Disabilities?
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 5 findings
F1
The Grand Jury finds the District paid HBSS prematurely, which demonstrates a failure to properly manage the contract. (R1)
Related Recommendations (1)
R1
The Grand Jury recommends the District immediately and continuously ensure compliance with their financial controls and procurement oversight. (F1)
F2
The Grand Jury finds the District fails to obtain valuable insight from riders with disabilities on a timely basis, despite the District’s assertion that “established public procurement practices allow staff to gather input from stakeholders,” resulting in wasteful expenditures and damaged relationships with members of the disability community. (R2)
Related Recommendations (1)
R2
The Grand Jury recommends the District establish a formal procedure by December 31, 2026, to incorporate input from the MAC when developing proposals to procure equipment or services that may impact riders with disabilities, and solicit input from the MAC during the RFP preparation, including the process of awarding the contract. (F2)
F3
The Grand Jury finds SacRT GO riders lost access to the Ecolane tracking app for an extended period of time, without clear and effective communication from the District, including the use of all available communication channels, resulting in a frustrating experience for ridership, significant impairment of daily activities and increased expenditures by the District. (R3)
Related Recommendations (1)
R3
The Grand Jury recommends the District implement a consistent communication plan by December 31, 2026, that includes all available communication channels and proactive outreach to callers. The District should make sure dispatchers are informed and are informing callers of upcoming changes. The MAC should also be informed of service changes, but it should not be considered a responsible platform for communicating changes to the entire SacRT GO ridership. (F3)
F4
The Grand Jury finds “mystery riders” assessing the District’s paratransit service are not required to be riders with a disability, reducing the accuracy of reporting on the paratransit experience for riders with disabilities. (R4)
Related Recommendations (1)
R4
The Grand Jury recommends the District use actual SacRT GO and UZURV riders as “mystery riders” at the beginning of the next Mystery Rider contract term. (F4)
F5
The Grand Jury finds the District Board receives filtered information from the MAC, leaving the Board with incomplete information about issues affecting the disabled ridership. (R5)
Related Recommendations (1)
R5
The Grand Jury recommends, beginning the next Board meeting after September 30, 2026, the Board agenda packet include the actual minutes of the MAC meetings, rather than a summary of the meetings prepared by District staff. (F5)
In the Press 2
Press coverage of this report, automatically tracked.
Report alleges Sacramento transit agency ignored disabled riders. Agency disagrees - Sacramento Bee
Sacramento Bee
· July 7, 2026
SacRT fails riders with disabilities, grand jury says
FOX40
· June 30, 2026