San Bernardino County Grand Jury • 2013-2013

Arrowhead Regional Medical Center Pediatric Trauma ACT

Published: ∼ June 30, 2013 8 pages

Findings and Recommendations 1 findings

F1 Page 36
The SAFE Call Box Program is not publicized adequately to inform the motoring public of its existence and/or its funding. COMMENDATION The 2012-2013 Grand Jury wishes to commend SANBAG’s SAFE Call Box Program for its exceptional management of the Program. With the decline in call box calls, they are being proactive in pursuing new technology to utilize the existing call boxes in ways that will continue to assist the motoring public. We also thank them for providing all requested documentation, some of which is included in this report, and for facilitating our visits to the PCN-CAC in Riverside and the CHP-ICC in Fontana. The staff at the PCN-CAC welcomed our visit and provided us with an excellent overview of their role in the administration of the SAFE Call Box Program. During our tour, we observed the operators handling incoming calls in a professional manner and negotiating through their video screens with little effort as they obtained the necessary information from the callers. It is safe to assume that not all motorists have communication devices available to them, or if they do, a clear signal may not always be available. This makes San Bernardino County’s SAFE Call Box Program a vital public safety service.
No recommendations for this finding

Conclusions 2

Commendations 1