Case #0303 County Office of Substance Abuse Reason for Investigation:

Conclusions 16

• CL1
  There continues to be a lack of effective senior management support at the ATS.
• CL2
  There is no effective system or procedure in place to track or monitor hours worked or sick leave usage.
• CL3
  Attendance guidelines are missing or not adequately communicated to all employees. There is no evidence that guidelines are adhered to or that employees are held accountable for their performance in this area.
• CL4
  Performance is not formally monitored for all employees; expectations are not clearly defined and no formal plans for improvement are in place for employees who do not meet the department standard.
• CL5
  ATS continues to have a problem with Employee Performance Evaluations that are not current, timely and do not reflect actual performance.
• CL6
  OSA has added training modules for their supervisors, but training is not specific to the challenges faced by inexperienced supervisors and managers or those who lack basic skills.
• CL7
  ATS has not adequately prepared and empowered supervisors and directors with effective leadership, problem solving and conflict management tools. The mentoring that was provided was minimal and lacked structure.
• CL8
  Lower level supervisors, managers and directors have insufficient knowledge about the county budgetary process including preparation, accountability, tracking costs and requesting funds for necessary expenditures.
• CL9
  Clients continue to complain that group sessions are not meeting their needs and counselors are compromising the success of the program. As a result, employee and client morale has been negatively impacted.
• CL10
  Employees functioning as Substance Abuse Counselors are dealing with personal addiction problems while continuing to interact with clients and conduct group sessions.
• CL11
  Civil Service Rule 18, regarding conduct unbecoming a county employee, Intoxication while on duty, dishonesty and neglect of duty is being violated and in some cases ignored by management. (See Attachment 1)
• CL12
  Environmental conditions, specifically mold, existed at the Family Ties Program at 322 N. California Street, and were ignored by OSA upper management for over one year until exposed in The Record.
• CL13
  Uncollected accounts receivables were found in the basement of the 622 Aurora Street Clinic in excess of $6,000.00.
• CL14
  Management at the ATS did not consistently follow the existing San Joaquin County Alcohol and Drug Abuse Policy or utilize available resources to assist troubled employees.
• CL15
  Recommendations from the 2000 Maximus Report were partially implemented even though the county spent a significant amount of money in an effort to overhaul OSA.
• CL16
  The OSA consolidated several programs, privatized the DDP and under the direction of County Administrator, Manuel Lopez, is actively considering reorganization of the agency.

No Responses Found 1

Government entities assigned to respond to this report. No response documents have been linked in our database.