Mendocino County Grand Jury • 2001-2002

Complaint Policies and Procedures for Mendocino County

Published: July 18, 2002 3 pages
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Findings and Recommendations 8 findings

F1
County Policy #16 addresses only complaints by the public regarding County personnel and only those complaints presented to the Board of Supervisors or the Clerk of the Board.
No recommendations for this finding
F2
The County does not have a written complaint policy to address procedural complaints presented to the individual County departments, to the Board of Supervisors, or to the Clerk of the Board.
No recommendations for this finding
F3
The County/SEIU MOU Article 19 contains a grievance procedure for employees; however, the Human Resource Department does not have a written procedure for referring employees with grievances to the union contract.
No recommendations for this finding
F4
Neither County ordinance nor the County Human Resource Department have written policies or procedures to accommodate any type of employee complaints not covered in the County/SEIU MOU.
No recommendations for this finding
F5
The County does not publish or post a standard complaint form or complaint procedures.
No recommendations for this finding
F6
The County Administrative Office does not monitor any of the departments to verify that a policy is in place to deal with all complaints.
Related Recommendations (1)
R5
E. The County Administrative Office review the following in all departments at least once a year. (Finding 6) 1. All departmental complaint logs. 2. The placement of all signs. 3. The availability of the complaint forms. 4. The departments tracking of all complaints. Comment Because of the lack of a County-wide complaint policy, there is inconsistency throughout the County on how complaints are handled. Department heads would benefit from a County-sponsored personnel management training class about effective responses to employee grievances. Response Required Mendocino County Board of Supervisors Response Requested County Administrative Officer Human Resources Department Director
F7
The following County departments use Policy #16 as their complaint policy and therefore do not have a policy to handle about department procedures: Administration Office Agriculture Auditor-Controller Clerk of the Board County Counsel Farm Advisor General Services Human Resources Library Museum Risk Management Transportation Treasurer-Tax Collector Assessor/Clerk-Recorder (Complaints received at the counter or by telephone are referred to the department head.)
No recommendations for this finding
F8
The following County departments have developed their own complaint policies and procedures and/or are using policies and procedures mandated by another agency: Information Services Solid Waste Division Air Quality Management District Animal Care and Control Child Support Services District Attorney Mental Health Planning and Building Probation Public Defender Public Health Sheriff-Coroner Social Services Water Agency
No recommendations for this finding

Additional Recommendations 4

These recommendations are not explicitly linked to specific findings.