Solano County Grand Jury
• 2024-2025
• Agency Response
Set up an appropriate workspace where staff can conduct telehealth services without confidential participant
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⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 7 findings
F1
Telehealth Confidentiality and Privacy requirements are not met in the Rio Vista Program site where the WIC program shares a room with another Rio Vista agency. WPPM* 2024 Section 220-30 states: “Set up an appropriate workspace where staff can conduct telehealth services without confidential participant information being overheard or seen by others.” WIC personnel must work in a secure room where conversations are not overheard.
No recommendations for this finding
F2
At the Rio Vista Program site, there is no private room where employees or participants can breastfeed. Per the Policy and Procedure Manual WPPM 2024 section 600-30, IV Employee Support, “a room with a door is necessary for facilities to have for breastfeeding mothers and staff.”
Related Recommendations (1)
R2
Provide a room at the Rio Vista site with a door which can be locked to enable privacy for breastfeeding mothers. Response to Finding 2: We agree with the finding. Action Plan to Finding 2: Staff will provide a secluded room for breastfeeding clients during WIC clinic hours. After the construction is completed, WIC management will negotiate with the RVC Executive Director to designate a private breastfeeding space co-located within the WIC area. RVC WIC staff will receive training on WPPM 600-30 ensuring clients have a space to breastfeed. WIC staff will receive training on August 18, 2025 on WPPM 600-30 to ensure compliance. The WIC clinic Supervisor will conduct a site visit on August 8, 2025 to ensure policy is being followed by staff.
F3
The Rio Vista program site does not have Hours of Operation displayed. Per Policy and Procedure Manual WPPM 2024 section 530-10, signage is required at the entrance to the facility.
Related Recommendations (1)
R3
Display Hours of Operation at the entrance to the site in Rio Vista. Response to Finding 3: We agree with the finding. Action Plan to Finding 3: "Hours of Operation" sign was posted on April 11, 2025 at the front entrance. Staff will receive training on August 18, 2025 on WPPM 530-10 to ensure “Hours of Operation” are posted.
F4
Fairfield and Rio Vista program sites do not have the poster “WIC doesn’t routinely provide formula for the first 30 days after delivery” sign posted. Per SCWPPM WIC Policy Number 2-8 Breastfeeding Promotion and Support in WIC, signage is required.
Related Recommendations (1)
R4
Install required signs at the Fairfield and Rio Vista sites. Response to Finding 4: We agree with the finding. The Fairfield WIC clinic had “WIC doesn’t routinely provide formula for the first 30 days after delivery” posted in the classroom. Action Plan to Finding 4: For Fairfield, the sign was moved from the classroom to the front station area on July 9, 2025. For Rio Vista, the sign was posted on July 11, 2025. All WIC staff will receive training on August 18, 2025 on WIC policy 2-8 to ensure compliance.
F5
Rio Vista, Dixon, and Vallejo program sites do not have “No Smoking” signs at the entrances to their facilities. Per Policy and Procedure Manual WPPM 2024 section 160-10, “WIC sites and administrative offices must prominently display "No Smoking" signs during WIC operating hours in any area occupied by the WIC program.”
Related Recommendations (1)
R5
Install “No Smoking” signs at the entrance to Rio Vista, Dixon, and Vallejo sites. Response to Finding 5: We agree with the finding. Page Three Action Plan to Finding 5: For Rio Vista, the "No Smoking" sign was posted on July 11, 2025. For Dixon, the "No Smoking" sign was posted on July 11, 2025. For Vallejo, the “No Smoking” sign was posted on July 11, 2025. All WIC staff will receive training on August 18, 2025 on WPPM 160-10 to ensure compliance to the policy.
F6
Dixon, Vallejo, and Rio Vista sites do not have a “CA WIC Breast Feeding Vision Statement” sign posted. Per Policy and Procedure Manual WPPM 2024 section 600-30, “the site must include a display of the WIC Program’s Breastfeeding Vision Statement in areas visible to employees and participants.”
Related Recommendations (1)
R6
Include a display of the WIC Program’s Breastfeeding Vision Statement in areas visible to employees and participants at the Dixon, Vallejo and Rio Vista sites. Response to Finding 6: We agree with the finding. Action Plan to Finding 6: For Dixon, the “CA WIC Breast Feeding Vision Statement” was posted on February 19, 2025. For Vallejo, the vision statement was posted on a bulletin board located in the reception area on July 11, 2025. For Rio Vista, the vision statement was posted in the WIC space on July 11, 2025. All WIC staff will receive training on August 18, 2025 on WPPM 600-30 to ensure compliance to the policy.
F7
Vallejo has a display marketing Similac™ formula in the waiting room of the facility. Per Policy and Procedure Manual WPPM 2024 section 600-30, “Refrain from displaying or providing magazines, books, educational materials, or incentive items that promote or market formula to participants.”
Related Recommendations (1)
R7
Remove the Similac™ display in the Vallejo waiting room. Response to Finding 7: We agree with the finding. Action Plan to Finding 7: On July 1, 2025, the Similac™ display in the Vallejo waiting room was removed from clinic. All WIC staff will receive training on August 18, 2025 on WPPM 600-30 to ensure compliance to the policy. Thank you. Respectfully, Christopher M. Husing, RDN, LD, LVN Senior Health Services Manager Nutrition Services, Solano Public Health Cc: Emery Cowan Matthew Davis