Submittal to the Board of Supervisors County of Riverside, State of California Submittal Date: July 10, 2001 Executive*

The first Patients' Rights Advocate was appointed in 1980. The current staff in the Patients' Rights Department includes a Chief Patients' Rights Advocate, three regular advocates, a Licensed Vocational Nurse II (LVN II), and an Office Assistant III (OA III). --X-- Respondent agrees with the finding. FINDING:

The population of Riverside County was 1,522,855 on January 1,

The Chief Patients' Rights Advocate's primary responsibilities are "...to plan, organize, coordinate, direct, and supervise the Administrative aspects of the Patients' Rights Program" (Job Description of the Chief Patients' Rights Advocate, 6/98). The carrying Chief Advocate is currently regular advocate responsibilities and spending limited time on administrative functions. --X-- Respondent agrees with the finding. FINDING:

In February 2000, the Patients' Rights Office was assigned the additional responsibility of attending and monitoring Riese Hearings that were formerly handled by the County Public Defenders Office. No additional staff was allocated for this purpose. Riese Hearings for a client must be held within 24 hours after filing. The Patients' Rights Program receives a one-day notice of the hearing, which Response to 2001 Grand Jury Report requires three hours preparation time in addition to the 15 to 60 minutes court time. If these hearings are scheduled in outlying courts, additional time is required for travel. Scheduling is difficult and on occasion a patient does not receive the required representation of the Patients' Rights Advocate. Of the last three Riese Hearings held in Indio, the advocate was only able to represent two. In the last 12 months, an advocate represented all 80 clients in Riverside. Respondent agrees with the finding. --X-- FINDING:

Three facilities are designated to receive, evaluate and assess an individual who is on a 72-hour hold for acute care and treatment. They are the Oasis Mental Health Center in Indio, Desert Regional Medical Center in Palm Springs, and the Riverside County Regional Medical Center (RCRMC) in Moreno Valley. The RCRMC has an additional site, the Emergency Treatment Services in The Patients' Rights Offices are adjacent to the Riverside. There are also 40 licensed Emergency Treatment Services. cornmunity care facilities that the Patients' Rights Department oversees. Respondent disagrees partially with the finding. --X-- Vacant positions have been filled since the published date of the Report. The Chief Patients' Rights Advocate position has resumed the duties described. FINDING:

The current office space for the Patient's Rights Department is inadequate. Each office houses two personnel necessitating one advocate to go to another location when a client is being interviewed. They are to move on or about June 15, 2001, to a facility with cubicles and a conference room for their interviews. An office will be retained at their present location for needed on-site work. The negative issues of inadequate space and privacy will remain, with the additional problem of staffing two locations. --X-- Respondent agrees with the finding. Response to 2001 Grand Jury Report FINDING: The California Welfare and Institutions Code 5520-b mandates a

yearly review of Patients' Rights Programs by an advocate at all mental health facilities. These Patients' Rights Programs have not been reviewed for four years. --X-- Respondent agrees with the finding. FINDING:

Advocates have been unable to maintain patient's rights group meetings and special discussions in mental health facilities due to lack of time and personnel. --X-- Respondent agrees with the finding. FINDING:

Mandated (Welfare and Institutions Code 5520-c) in-service education for the staff at mental health facilities was discontinued in February 2000 due to insufficient staff. Respondent agrees with the finding. --X-- FINDING:

The File Maker Pro software has been installed in two computers but has not been programmed to meet the information and tracking needs of the department. An additional computer allocated to the department has not yet been delivered. Respondent agrees with the finding. --X-- FINDING:

In 1994, the Office of Patients' Rights Protection and Advocacy, Inc. conducted a Program Review of the Riverside County Patients' Rights Program and found the previously recommended staff ratio remains unmet. --X-- Respondent agrees with the finding. Response to 2001 Grand Jury Report