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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
San Bernardino County Grand Jury
• 2016-2017
Children and Family Services
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 10 findings
F1
Page 43
CFS has made steady progress on implementing changes in organizational objectives.
F2
Page 43
No progress reports have been made directly to the BOS to apprise them of the value of investing $250,000 in the redesign.
F3
Page 43
A disconnect exists between the implementation of the redesign elements and the changes brought about in organization and operations.
F4
Page 43
Workers who had been part of blended units expressed a preference for them for their teamwork aspect.
F5
Page 43
Although CFS is approaching full staffing, professional training takes one to two years. Therefore, it will be some time before current staff members, whose case and workloads remain high, feel the effects of full staffing.
F6
Page 43
There were no clear job descriptions to distinguish among SSP classes I-V.
F7
Page 43
CFS has begun to provide ARC shifts in outlying offices.
F8
Page 43
Staff welcomed the issue of new technological tools. In the field these tools will enable staff to better utilize time and communicate with offices and clients.
F9
Page 43
The wording of 2012-2013 Grand Jury Recommendation 13-10 lacked specificity: "Enhance the Annual Report for this purpose." The "Annual Report" that the Grand Jury recommended to be upgraded for the purpose of accountability to the public was not SIP. It was the former in-house report intended for the staff, which CFS has since made a public document on the CFS website.
F10
Page 43
Updating of CFS website is limited. 34 2016-2017 San Bernardino County Civil Grand Jury – Children and Family Services
Recommendations 8
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R1Page 29Consider moving towards sibling and permanency units Completed
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R2Page 29Continue to use Geo-Staffing for case distribution and introduce an overflow method Completed
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R3Page 29Consider implementing a rotation or cross training program to promote growth for all staff Completed
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R4Page 29Formalize recommended caseloads Completed
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R5Page 29Develop method to support workload balancing Completed
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R6Page 29Implement recommended caseloads and unit configuration for redesign and assure social worker to caseload ratio is appropriate. Evaluate clerical staffs workflow and adjust to new unit configuration process Completed Supervision and Organizational Structure
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R7Page 29Review the overall referral workload for the agency and determine if the appropriate assignments/duties are being completed by the appropriate personnel. Completed 7a. Process Redesign Study In-Progress
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R8Page 30Consider utilizing time study for all professionals to maximize resources In-Progress Effective Use of Technological Tools