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Extracted from Consolidated Report

This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.

Placer County Grand Jury • 2021-2022

Cybersecurity - Is Placer County Prepared for Cyber Threats?

14 pages

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⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Findings 4 findings

F1 Page 27

The grand jury found that:

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The City of Colfax has an incomplete complaint process. The City of Colfax does not provide training on its complaint process to city

F3 Page 27

employees. The Colfax City Complaint Form is not easily accessible on the City of Colfax website

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and it is not clear on what happens to the complaint once filed. The city manager stated that he lacked knowledge of the city’s citizen complaint Recomprmoceesnsd, aas thioe ndissc losed in his interview with the grand jury.

Recommendations 5

R1
Page 27

The grand jury recommends that: By October 1, 2022, the city manager and other City of Colfax officials shall review
R2
Page 27

and publish documented policies and processes on managing citizens’ complaints. By October 1, 2022, the city shall provide training to management staff and city officials on the citizen complaint process and their responsibilities on how to handle
R3
Page 27

complaints. By October 1, 2022, the City of Colfax shall make the complaint form and instructions easily accessible and available in a drop-down menu on the city’s main
R4
Page 27

web page. By November 1, 2022 the Colfax City management will communicate the new complaint process and inform Colfax citizens about the process and how to file a
R5
Page 27

complaint. By November 1, 2022 all complaints shall follow a written complaint process utilizing the confidential complaint form. 19 -2022 Final Report