Madera County Grand Jury
• 2014-2015
• Agency Response
Response to:
2014-2015-02 Veterans Service Office
Board of Supervisors Members of the Board Brett Frazier County of Madera David Rogers Madera County Government Center*
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 3 findings
F1
The Madera County Veterans Service Office administrative staff is knowledgeable, experienced, professional and courteous. Response Agree with the finding per California Penal Code 933.05 (a) (1).
Related Recommendations (1)
R1
The Madera County Grand Jury recommends that the Madera County Board of Supervisors allocate funding to reclassify the current temporary extra help clerical position to permanent full time status. This would reduce the clerical burden for the Veterans Service Representative. Response The recommendation requires further analysis. Requests for additional or augmented staffing will be reviewed during the preparation and consideration of the fiscal year 2015-2016 budget. Sincerely, Janid B. Rozers David Rogers, Chairman Madera County Board of Supervisors Attachments
F2
Newly hired extra help staff has reduced the clerical burden of the Veterans Service Representative. Effectiveness of the clerical personnel should further improve with experience in the position. Response Agree with the finding per California Penal Code 933.05 (a) (1).
No recommendations for this finding
F3
Delays in claims processing are a result of the bureaucracy of the United States Veterans Administration and are beyond the scope of the local Veterans Service Office. Response Agree with the finding per California Penal Code 933.05 (a) (1).
No recommendations for this finding
* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.