The_tangled_web_-_city_council_of_santa_cruz_-_ RESPONSE_PACKET_V2.DOCX.pdf

County and City website information is sometimes missing, out-of-date, and inaccurate; links may be broken. Thus, many City and County departments aren't updating their websites often enough to keep citizens informed. x AGREE PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree):

County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content. x AGREE PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree):

County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time- Bound. AGREE x PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree): When the City’s website was redesigned three years ago, goals and objectives were established. These goals and objectives included:  Create an engaging and usable platform to showcase City’s services.  Provide and easy to navigate website.  Make core information available with a reduced number of clicks.  Improve the visual design and content structuring. Since the upgrade, continued quality improvement has been the responsibility of the content editors within the departments as well as cross departmental collaboration that takes place with regularly scheduled meetings of the City Communications Coordination Committee (CCCC). While much of the City’s efforts do include ‘SMART’ criteria, a holistic process for continuous improvement is not identified at this time, which is noted in this report’s findings.

County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons. x AGREE PARTIALLY DISAGREE – explain the disputed portion DISAGREE – explain why Response explanation (required for a response other than Agree):