📋

Extracted from Consolidated Report

This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.

Yuba County Grand Jury • 2008-2009

Juvenile Hall / Maxine Singer Youth Guidance Center

6 pages

View PDF View Full Original

⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Findings 3 findings

F1 Page 46

The Exposure Control Plan is outdated with the last revision being completed in September 2001. The OSHA Regulation (29 CFR, § 1910.1030) requires that the Exposure Control Plan be reviewed on an annual basis.

F2 Page 41

Complainant and complainant’s employer stated to the Committee that the CSS staff was abrupt and indifferent to wage garnishment concerns and unresponsive to telephone calls. In addition, the complainant had multiple case managers resulting in the complainant being unable to effectively discuss or to reconcile payment errors with CSS.

F3 Page 41

The Committee found that CSS only responds to those non-custodial parents persistent enough to seek fair and correct entries for their payments. The CSS’ policy is inflexible and burdensome to both the employer and the employee. The employees who are paid at the end of the month, that have with no option to alter payment dates, will constantly be in arrears.

Recommendations 3

R1
Page 46

Update the Exposure Control Plan and establish a procedure to ensure the plan is reviewed on an annual basis. Yuba County Grand Jury Final Report June 25, 2009
R2
Page 41

The CSS must follow and enforce established procedures with respect to customer service. The Management should require all case managers to be Customer Service Certified and agree to continuous training. In addition, CSS must improve the method of transferring cases between the case managers to avoid the ineffectiveness and inconsistency of customer service, as experienced by the complainant.
R3
Page 41

With a clear legislative mandate to ensure reasonable access, visibility and accountability to the public, the CSS must adapt to payroll policies of the public. PASSED and ADOPTED by the Yuba County Grand Jury on June 2, 2009