Submittal to the Board of Supervisors Item County of Riverside, State of California*

Published: August 28, 2018 6 pages

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⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Recommendations 3

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The Board of Supervisors consider installing proper handrails for the front ramp of the main Veterans' Services building in Riverside. This will help prevent injuries, possible litigation and conform to ADA standards.
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The Board of Supervisors consider approving an increase to the Veterans' Services budget for hiring additional staff. This will help alleviate long wait times and limited days of operation at field offices.
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Veterans' Services consider changing Riverside, Hemet and Indio office client walk-in hours to Monday through Friday, from 10:00 a.m. to 4:00 p.m. This will allow an extra day to serve clients. The 8:00 a.m. to 10:00 a.m. time period should be used as uninterrupted time to process caseloads. Staggered employee working hours would enable the office to remain open during lunch, thereby minimizing delayed service to our veterans.

* This report's PDF did not contain easily extractable text and required Optical Character Recognition (OCR) for analysis. There may be minor errors in the extracted findings and recommendations due to OCR limitations with scanned documents.