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Extracted from Consolidated Report

This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.

Lake County Grand Jury • 2014-2015

Lake Transit Authority

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Findings and Recommendations 7 findings

F1 Page 38
Transit services and grant applications may be interrupted if the current Executive Director becomes unable to fulfill the conditions and terms of his contract.
Related Recommendations (1)
R1
Page 38
The LTA should have a succession plan in place for the ED if he is unable to perform his duties.(F1)
F2 Page 38
The LTA website does not list places, dates and times for upcoming Board meetings. This makes it difficult to find out when meetings occur.
Related Recommendations (1)
R2
Page 38
Informational panels should be located inside the busses to make the public aware of the Board of Directors’ meeting times and dates, and noting the meetings will allow public input, complaints or suggestions. (F2, 6)
F3 Page 38
It is difficult to find the minutes and agendas of the LTA board meetings, since the LTA website is not updated on a regular basis
Related Recommendations (1)
R5
Page 39
LTA should create a link on their homepage to minutes and agendas located on the Lake County/City Area Planning Council website (http://lakeapc.org/). (F3)
F4 Page 38
Printed schedules are not always available on busses or in bus shelters. This could lead to reduced ridership.
Related Recommendations (1)
R6
Page 39
Bus schedules should be available on each bus in a visible and convenient location. (F4)
F5 Page 38
The “Find Your Bus” button links to a map that shows the location of operating busses. This could be a very useful page on the website, however this page was not available for many days during this investigation.
Related Recommendations (1)
R9
Page 39
The “Find Your Bus Now” page on the LTA website should be made available at all times. (F5) REQUEST FOR RESPONSES Pursuant to Penal Code section 933.05, Section C, the Lake County Civil Grand Jury requests responses from the following individuals: • Lake Transit Authority Board, R1, R2, R3, R4, R5, R6, R7, R8 (90 days). • Lake County Board of Supervisors, R1, R2, R3, R4, R5, R6, R7, R8 (90 days). Responses are to be submitted to the presiding judge of the Lake County Civil Grand Jury via hard copy. The Grand Jury also requests a digital copy in MS Word delivered to the presiding judge as well. 2014-2015 Civil Grand Jury Final Report
F6 Page 38
No forms or phone numbers were visible on busses for riders to communicate directly to LTA regarding complaints, which hampers communication between riders and LTA administration.
Related Recommendations (1)
R8
Page 39
LTA should make it easier for riders to comment by placing web address, phone numbers and complaint/satisfaction forms on all busses. (F6)
F7 Page 38
Advertising on busses would appear more effective if more advertising space were sold. The community would benefit if unsold ad space were donated to local non-profit organizations.
Related Recommendations (2)
R4
Page 39
information, to be posted inside busses in some of the empty advertising spaces. (F7)
R7
Page 39
LTA should create a link on their website to promote bus advertising. (F7)

Additional Recommendations 1

These recommendations are not explicitly linked to specific findings.