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Extracted from Consolidated Report

This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.

Score: 0 (0/22/0)

Monterey County Grand Jury • 2022-2023

Human Resources, Help Wanted: a Speedier Way to Hire

14 pages

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⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Findings 9 findings

F1 Page 30

The incomplete nature of the HRD website results in lost opportunities to provide prospective candidates with information pertinent to the application process.

F2 Page 30

The recruitment process is lengthy and labor intensive for many County positions. Therefore, qualified candidates may be lost due to excessive delays.

F3 Page 30

Subject matter experts serving on screening panels receive no compensation or incentive, which makes them reluctant to serve and contributes to delays in the recruitment process.

F4 Page 30

The County has no policies regarding succession planning; thus, valuable institutional knowledge and training opportunities are lost when turnover occurs. 15

F5 Page 31

The County policy regarding the length of time an employee can work in a temporary employment capacity is not monitored or enforced. Working without full benefits results in increased turnover.

F6 Page 31

Despite acknowledged delays in recruitment, there is no tracking system to monitor the length of time it takes to fill open positions and remedy the process, causing frustration to both applicants and County staff.

F7 Page 31

The EEOPs as currently required by state and federal law, and approved by the Board of Supervisors, are an effective way to ensure a diverse workforce within Monterey County Departments and meet Federal and State EEO requirements.

F8 Page 31

After 48 years, the intent of the Garza Consent Decree has been met, has served its purpose, and has been superseded by the EEOP, which is more inclusive and up to date.

F9 Page 31

Requirements in the Garza Consent Decree, such as the makeup of panels and mandatory posting period, affect the timeliness of hiring.

Recommendations 8

R1
Page 31

The HRD regularly update and enhance the content of its website to maximize effective recruitment.
R2
Page 31

The HRD streamline its hiring procedures to reduce the number of steps and time needed to fill positions
R3
Page 31

The HRD develop an incentive plan for both County and non-County employee subject matter experts and individuals to serve on panels for employee recruitment
R4
Page 31

The HRD develop a County-wide policy regarding succession planning for key personnel in each department
R5
Page 31

Implement the HRD’s in-house electronic recruitment tracking system
R6
Page 31

The County monitor and enforce the policy regarding the utilization of temporary employees for essential, ongoing day-to-day operations
R7
Page 31

The County develop strategies to limit the use of temporary employees to meet essential, ongoing day-to-day operations
R8
Page 31

The Board of Supervisors request that a report be prepared by appropriate staff by October 31, 2023, to evaluate whether the goals and timelines of the Garza 16 Consent Decree, originally approved in 1975, have been met sufficiently to request the Court vacate the Decree.

Agency Responses 4

Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.

County of Monterey's Additional Response to Human Resources, Help Wanted: A Speedier Way to Hire

March 26, 2024 • 5 pages • 6 responses • Score: 0 (+0, 5, 0) View Details ▾

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6 responses to findings and recommendations

The Public Guardian Bureau adopt an approved and accessible policies and procedures manual to standardize operations and assure that staff is fully aware of and compliant with the stated policies and procedures

Response: Requires Analysis

Score: 0

R2: This recommendation will require further analysis including studying other comparable agencies to identify best practices. The Human Resources Department is continually looking for ways to streamline the hiring procedures including the steps and time needed to fill positions. The analysis will be completed by March 31, 2024. Update: The Human Resources Department is continually working on improving and streamlining the hiring process and has put in place further enhancement to enable timely opening of recruitments. This is an ongoing effort.

The Public Guardian Bureau initiate on-going mandatory training for staff on best practices for working with clients with mental illness

Response: Requires Analysis

Score: 0

R3: This recommendation will require further analysis. The Human Resources Department will conduct a study, including County financial feasibility, with comparable agencies on potential incentive plans for both County and non-County employees to serve as subject matter experts on recruitment panels. The anticipated completion of the study is March 31, 2024. A status report will be completed by Septembe

The Public Guardian Bureau initiate on-going mandatory training for staff on best practices for working with criminally charged clients

Response: Requires Analysis

Score: 0

R4: This recommendation will require further analysis. The Human Resources Department is currently facilitating a workgroup comprised of Department Heads/Assistant Department Heads to 2egaP implement a succession planningprogram/strategies. The anticipated completion of the study is Decembe

The Public Guardian Bureau update its website and brochure to include information about Capacity Declarations, referral procedures, self-determination, and family as first option

Response: Unknown

Score: 0

R5: The Human Resources Tracking System has been rolled out as a pilot to the departments to which the Human Resources provides services. Next steps are to refine the system based on feedback received during the pilot and then roll out to the rest of the County departments by Septembe

The Public Guardian Bureau evaluate the benefits of specialized caseload assignments versus mixed caseload assignments

Response: Requires Analysis

Score: 0

R6: As indicated above, the County does not have a policy for the length of timea temporary employee can be employed. This recommendation requires further analysis. The definition of Temporary Employee in the Personnel, Policies, and Practices Resolution No. 98-394 states “An employee appointed to a temporary assignment with a planned end date.” The Human Resources Department will evaluate implementing a process to monitor and enforce the definition of a temporary employee having a planned end date in coordination with Response 7 below. Update: This process is under review and is part of long-...

The Monterey County Health Department pursue mechanisms and options to have LPS conservatees housed within Monterey County to enable more family support, efficient use of staff time, and easier transition to lower level of care within the County

Response: Requires Analysis

Score: 0

R7: The recommendation requires further analysis. The Human Resources Department will collaborate with departments that employ temporary employees to identify how they fit in the departments’ operational structure and will develop strategies to ensure they are being utilized only to meet essential, ongoing day-to-day operations by Decembe

County of Monterey's Human Resources Departments Response to Human Resources, Help Wanted: A Speedie

February 12, 2024 • 1 pages View Details ▾

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County of Monterey's Response to Human Resources, Help Wanted: A Speedier Way to Hire

September 30, 2023 • 8 pages • 17 responses • Score: 0 (+0, 17, 0) View Details ▾

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17 responses to findings and recommendations

The Noise Complaint Hotline is only staffed for limited days and times; therefore, it is inadequately serving the community.

Response: Disagree Partially Score: 0

The Board wholly disagrees with the finding. The Human Resources website contains the following resources and tools for prospective applicants: • Online posting of open recruitments with the ability to apply online Human Resources Department website Informational videos on the following: Starting your Career with the County of Monterey How to Apply for a Job with the County of Monterey How to Answer Supplemental Questions Ability to submit job interest cards Comprehensive Internship Opportunities website Online Employment Application Guide to guide applicants through the process of sett...

HCD assign additional code enforcement officers whose focus will be noise complaints during high frequency call periods

Response: Implemented

Score: 0

R1, R2, R3, R4, R5, R6, R7 and R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to ...

A single HCD code enforcement officer is insufficient to respond to all complaints submitted during peak call times.

Response: Disagree Partially Score: 0

3 & 4 F3 4 . . . . . . . . . . . . . . . . . . . . F4 4 ....................................... F5 5 F6 5 ..... ---- F7 5 & 6 F8 6 . . . . . . . . . . . . . . . . . . . . .... F9 6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, ...

HCD extend the hours of the noise complaint hotline beyond 10 p.m. on weekends to accommodate the extended hours of special events

Response: Implemented

Score: 0

R2, R3, R4, R5, R6, R7 and R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to be p...

The Sheriff's Office staffing is insufficient to respond to the number of noise complaints.

Response: Disagree Partially Score: 0

4 . . . . . . . . . . . . . . . . . . . . F4 4 ....................................... F5 5 F6 5 ..... ---- F7 5 & 6 F8 6 . . . . . . . . . . . . . . . . . . . . .... F9 6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, F4, F5, F6,...

HCD require code enforcement officers to consistently patrol areas known for noise complaints and unpermitted events

Response: Implemented

Score: 0

R3, R4, R5, R6, R7 and R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to be prepa...

Because the MCSO considers noise complaints a lower priority than life, safety, and property calls, they are often unable to respond in a timely manner to noise complaints.

Response: Disagree Partially Score: 0

4 ....................................... F5 5 F6 5 ..... ---- F7 5 & 6 F8 6 . . . . . . . . . . . . . . . . . . . . .... F9 6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, F4, F5, F6, F7, F8 and F9 FINDINGS With respect to ...

Monterey County Sheriff prioritize filling currently budgeted sworn peace officer positions available for patrol in the Monterey County Sheriff’s Office

Response: Implemented

Score: 0

R4, R5, R6, R7 and R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to be prepared ...

HCD community outreach regarding permit requirements is insufficient to reach those who may be unaware of the need for special event permits.

Response: Disagree Partially Score: 0

5 F6 5 ..... ---- F7 5 & 6 F8 6 . . . . . . . . . . . . . . . . . . . . .... F9 6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, F4, F5, F6, F7, F8 and F9 FINDINGS With respect to each finding, pursuant to Penal Code, section 9...

HCD develop an outreach program to encourage residents to report any advertisements of planned special events and to call the hotline

Response: Implemented

Score: 0

R5, R6, R7 and R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to be prepared for ...

Certain property owners are knowingly renting their land to others who host large, for profit, public events without proper permits, causing nuisance and safety issues to adjacent residents.

Response: Disagree Partially Score: 0

5 ..... ---- F7 5 & 6 F8 6 . . . . . . . . . . . . . . . . . . . . .... F9 6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, F4, F5, F6, F7, F8 and F9 FINDINGS With respect to each finding, pursuant to Penal Code, section 933 (c),...

MCSO develop a protocol with CHP to share information about large, possibly unpermitted events, to increase safe driving conditions in the area of the event, to be completed

Response: Implemented

Score: 0

R6, R7 and R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to be prepared for disc...

Certain property owners are repeat violators of permitting requirements and are undeterred by the current dollar amount of the fines placed against the property, creating a persistent nuisance. 10

Response: Disagree Partially Score: 0

5 & 6 F8 6 . . . . . . . . . . . . . . . . . . . . .... F9 6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, F4, F5, F6, F7, F8 and F9 FINDINGS With respect to each finding, pursuant to Penal Code, section 933 (c), the Department sh...

HCD develop a public outreach program to inform residents of permit requirements for special events by December 31, 2023. 11

Response: Implemented

Score: 0

R7 and R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to be prepared for discussi...

Event organizers renting property in unincorporated Monterey County have no penalty or fines levied against them for lack of permits, thus allowing them to host large events repeatedly without consequence from the County.

Response: Disagree Partially Score: 0

6 . . . . . . . . . . . . . . . . . . . . .... F9 6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, F4, F5, F6, F7, F8 and F9 FINDINGS With respect to each finding, pursuant to Penal Code, section 933 (c), the Department shall indicat...

Board of Supervisors impose stricter fines and penalties for repeat offenders of special event code violations

Response: Implemented

Score: 0

R8 RECOMMENDATIONS: Response With respect to each recommendations pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the recommendation has been implemented, with a summary regarding the implemented action; 2) That the recommendation has not yet been implemented, but will be implemented in the future, with a timeframe for implementation; or That the recommendation requires further analysis, with an explanation and the scope and 3) parameters of an analysis or study, and a timeframe for the matter to be prepared for discussion by t...

MCSO has an effective working relationship with CHP to patrol roads within unincorporated areas, providing an opportunity to acquire assistance with the road-related repercussions of large, unpermitted events.

Response: Disagree Partially Score: 0

6 Recommendation Page # R1 7 . . . . . . . . . . . . . . . . . . . . R2 7 R3 7 ....................................... R4 8 R5 8 . . . . ....................................... R6 REPORT TITLE: 2022 - 2023 Monterey County Civil Grand Jury Topic "Human Resources, Help Wanted: A Speedier Way to Hire" RESPONSE BY: Human Resources Department RESPONSE TO: Findings and Response F1, F2, F3, F4, F5, F6, F7, F8 and F9 FINDINGS With respect to each finding, pursuant to Penal Code, section 933 (c), the Department shall indicate one of the following: 1) That the Board agrees wit...

CRO's Response to Human Resources, Help Wanted: A Speedier Way to Hire

February 15, 2024 • 1 pages View Details ▾

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