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Extracted from Consolidated Report
This investigation was originally published as part of a larger consolidated report containing multiple investigations. View the consolidated PDF for the complete document.
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 3 findings
F1
Page 40
OPUD follows the policy for water service disconnection set forth by the California Public Utilities Commission.
F2
Page 40
Olivehurst Public Utility Commission follows the policy for water service fees set forth by the CPUC and practices are outlined in Water and Sewer Service Fact Sheet and application for service.
F3
Page 40
OPUD billing service practices were updated to make the payment system more user friendly. Customers can make payments through the USPS, at the OPUD office and electronic payments are accessible through https://www2.invoicecloud.com.
Recommendations 1
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R3Page 40OPUD continues to offer customers multiple methods to make payments.