Senior Services Centers – On the Horizon

Potholes were observed in the driveway approximately one (1) foot in diameter leading to the food delivery area.

Breaks in the sidewalk observed approximately two (2) inches elevated leading to the front door.

No information posted identifying the director or supervisor of each center visited.

Senior sign-in attendance sheets are not accurately kept.

Roaches at one senior center were observed. 212 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon

Non Family Services Association (FSA) van used to transfer lunches from one center to another was not clean in the area where food was transported.

Food trays that were transported from one center to another were exposed to unsanitary conditions inside the van.

One senior center the tables and chairs were too close together in the lunchroom, which hindered the mobility of seniors using wheelchairs and walkers.

Activity calendars are posted listing monthly activities and programs.

Print on the activity calendars was small and not easily readable.

Activity calendars were not bilingual.

A large piece of ceiling material was missing over dining and game room area with several ¼-inch holes surrounding the larger hole.

The Grand Jury was informed asbestos was found.

TheSan Bernardino County Department of Aging and Adult Services questionnaire required to be filled out before the seniors can receive lunch was found to contain inappropriate sexual orientation questions.

There were billiard balls scattered on thefloor approximately five feet from the dining area.

There was a cart of eight (8) acrylic paint containers, with one (1) open, approximately twenty (20) feet from the dining area. 213 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon

One (1) billiard table at one (1) senior center was covered with a craft project material which included paper, boxes, marking pens and a roll of twine.

The felt on the top of the billiard table was torn and mended with duct tape.

A large section of peeling paint approximately 12x18 inches was hanging from the ceiling approximately five (5) feet from the dining area.

All the visited senior centers, with the exception of one (1), had multiple emergency evacuation charts posted though out the center.

There is no record of any emergency or safety evacuation drills being conducted.

Except for one (1) facility, the Grand Jury Senior Committee found no formal complaint process in place allowing seniors to make anonymous complaints.

The complaint forms were not bilingual.

One (1) senior center had complaint forms on the premises, but not readily accessible to individual seniors.

With the exception of one (1) senior center visited, there was no method to keep track of the senior citizens’ complaints.

Exit signs over the majority of doors were not illuminated.

There were no exit signs at floor level in case of a smoke-filled room and a person must crawl to exit the building.

Employees handling food were observed wearing hairnets and gloves. 214 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon

Food was checked with a thermometer for proper temperature.

Some of the senior centers utilized the Meals on Wheels program which coordinated meals to be delivered to seniors who were homebound.

Not all the fly fans at the senior centers were working correctly. One (1) senior center did not have a fly fan installed.

One (1) senior center food delivery door was not able to close automatically.

A food delivery door was propped open approximately ten (10) feet from a full, open trash dumpster during a food delivery.

An employee restroom was observed in the kitchen area with a door that opens out into the kitchen approximately fifteen (15) feet from a food preparation area.

The same restroom mentioned in F-34 did not have a working exhaust fan or window inside the restroom.

Fire safety inspections are only tentatively scheduled once a year. RECOMMENDATIONS 19-41: The grounds surrounding each senior center be free of tripping hazards. 19-42: The Senior Services Centers be maintained to a level that does not allow seniors or visitors any harm. 19-43: Each senior center must post, at the front desk, a picture, name and phone number of each supervisor or responsible accountable person of said senior center. 215 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon 19-44: All persons on the premises must be signed in by a staff member. 19-45: Employee responsibilities must be assigned and documented as to what tasks are to be performed during a safety evacuation. 19-46: A safety evacuation drill be performed and documented at least twice a year by the supervisor of each senior center. 19-47: Lunch vans used for intra-center delivery of food and supplies must be kept clean and sterile. 19-48: Lunch trays that are shipped intra-center must be placed in a sterile and sealed transporting containers. 19-49: Immediately remove the asbestos that was found and documented in one (1) senior center. 19-50: All senior centers be checked for asbestos and removed if found. 19-51: Billiard tables in need of repair either be repaired, replaced or removed. 19-52: Billiard tables should not be used for any other purpose. 19-53: Supervisor must ensure each senior center be cleaned and organized. 19-54: All fly fans shouldbe operational. 19-55: All kitchen doors should function properly. 19-56: All dumpsters must be closed and stored in their designated location away from food. 216 2018–2019 San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon 19-57: The restroom door that opens into the kitchen area be relocated and an appropriate, working fan or window be installed in the restroom. 19-58: A third party be assigned to administer a formal complaint process. This would include a locked, complaint box with an initial contact by a third party, with the results provided to the Senior Center director and the Board of Supervisors. 19-59: All exit signs must be illuminated at all senior centers. 19-60: Establish a centralized administrative structure to direct and oversee the operation of all Senior Service Centers in San Bernardino County. 19-61: Bi-annual fire and safety inspections be performed by the San Bernardino County Fire Marshal at all Senior Service Centers. 19-62: An inspection for vermin to be done by San Bernardino County Environment Health Services weekly at all Senior Service Centers in which an infestation has been observed. 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San Bernardino County Civil Grand Jury – Senior Services Centers – On the Horizon N T Y OF SAN BERN A R D O U IN C O G R Q A uae N rite D Ver i J ta U tem R Y Information regarding the San Bernardino County Grand Jury or an application to serve on the Grand Jury can be obtained by contacting the Office of the Grand Jury 172 West Third Street, Second Floor San Bernardino, CA 92415-0243 Office: (909) 387-9120 Information is also provided on the website at http://cms.sbcounty.gov/grandjury/Home.aspx