6 responses to findings and recommendations
R1
DRR should employ alternative solutions to recover the hundreds of millions in outstanding debt owed to the County.
Response: Implemented
Score: 0
Recommendation 1: DRR should employ alternative solutions to recover the hundreds of millions of dollars in outstanding debt owed to the County Department of Revenue Recovery Response: This recommendation has been implemented.
R4
The Board and CEO should consider a management review of the Department of Revenue Recovery. Sacramento County Bid Policy Bid or No-Bid: That is the Question. Sacramento County policy is to use a competitive selection process before contracting for services. A decision was made in this case to dispense with the competitive selection. DRR elected to proceed with a $4.4 million no-bid contract to this former IT vendor, now software developer, and incur the expense for the design and development of...
Response: Implemented
Scheduled: within 90 days
Score: 0
• Sacramento County Board of Supervisors - All Findings and Recommendations Mail or hand-deliver a hard copy of the response to: Kevin R. Culhane, Presiding Judge Sacramento County Superior Court 720 9th Street, Department 47 Sacramento, California 95814 In addition, email the response to: Becky Castaneda, Grand Jury Coordinator at castanb@saccourt.com The County's response to the Grand Jury 2015-2016 Final Report begins on the following page. Sacramento County Grand Jury Response 2015-16 Page 1
Sacramento County's Revenue Recovery: $658 Million in Uncollected Debt and Rising Finding 1: DRR f...
R6
DRR should regularly monitor its revenue collection system and adjust collection efforts to reduce the outstanding debt owed to the County.
Response: Implemented
Score: 0
: DRR should regularly monitor its revenue collection system and adjust collection efforts to reduce the outstanding debt owed to the County. Department of Revenue Recovery Response The recommendation has been implemented. As discussed in the Response to Finding 6, above, DRR effectively monitors its system to optimize collections. DRR collects as much now with DMACS as it did prior to the 2008 conversion, but with 40% less staff, 101 then and 57 now, and 50% fewer annual receivables, $137 million then and $91 million now.
R9
DRR should provide its agency clients with updates of debtor account collection activity on a regular basis.
Response: Implemented
Score: 0
. DRR should provide its agency clients with updates of debtor account collection activity on a regular basis. Department of Revenue Recovery Response This recommendation has been implemented. Prior to the Grand Jury Report, DRR has regularly provided its customer agencies comprehensive reports, regular meetings, and read only access to DMACS's self-service feature where they may review their accounts at their convenience. For more detail, see the response to Finding 9 in this report.
R13
DRR should develop and implement a daily transaction/exception report that will list daily collections, the accounts where payments were applied, and identify the payments with inadequate debtor account information that were deposited in the Unallocated Trust Account.
Response: Implemented
Scheduled: FY 2015-16
Score: 0
This recommendation has been implemented. DRR has implemented a number of solutions to improve the recovery of revenue since conversion to the new system, such as submitting more eligible debt to Franchise Tax Board's collection programs, collecting accumulated delinquent debt in customer agencies systems, implementing system enhancements, a better dialer that is integrated with DMACS, access to imaged documents from the debtor's account to resolve inquiries and collect sooner, creating numerous collection activity and inventory management reports, and procedure changes to assist customer agen...
F25
DRR terminated any further action by the DOF auditors during both system reviews. 25
Response: Disagree
Score: -1
. DRR terminated any further action by the DOF auditors during both system reviews. Department of Finance Response DOF disagrees with this finding. DRR did not terminate further action by the DOF auditors. The review was not completed due to staffing changes in both DRR and DOF limited resources, priorities guided by statutes, and budgeted audit hours. Department of Revenue Recovery Response The Department of Revenue Recovery agrees with DOF.