Score: +1
(1/64/0)
Santa Cruz County Grand Jury
• 2020-2021
The Tangled Web
Published: June 16, 2020
15 pages
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 5 findings
F1
County and City website information is sometimes missing, out-of-date, and inaccurate; links may be broken. Thus, many city and county departments aren't updating their websites often enough to keep citizens informed.
Related Recommendations (2)
R1
The County Administrative Officer and the City Managers should establish a formal process by December 31, 2020 for their departments to validate and verify the accuracy and currency of website information. (F1, F2, F5)
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Related Recommendations (2)
R1
The County Administrative Officer and the City Managers should establish a formal process by December 31, 2020 for their departments to validate and verify the accuracy and currency of website information. (F1, F2, F5)
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Related Recommendations (2)
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Related Recommendations (2)
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Related Recommendations (2)
R1
The County Administrative Officer and the City Managers should establish a formal process by December 31, 2020 for their departments to validate and verify the accuracy and currency of website information. (F1, F2, F5)
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Agency Responses 16
Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.
▶
Capitola Chief of Police
December 10, 2020
•
1 pages
View Details ▾
No structured response data extracted yet.
View the PDF for full details.
▶
Capitola City Council
August 27, 2020
•
11 pages
• 5 responses
•
Score: 0
(+0, 5, 0)
View Details ▾
5 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
. County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content. AGREE x PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Stale and inaccurate data is corrected and replaced whenever found. The City is in the process of updating its website platform to make this task easier for departments. Response Required by September 14, 2020 Page 4 of 10
F3. County and City goals for website redesign or quality improvement are not s...
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) x WILL NOT BE IMPLEMENTED - exp...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. County and City goals for website redesign or quality improvement are not sufficiently "SMART": Specific + Measurable + Attainable + Relevant + Time- Bound. AGREE x PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): SMART": Specific + Measurable + Attainable + Relevant + Time-Bound is not a methodology that the City of Capitola has adopted. The City is in the process of updating its website platform. Response Required by September 14, 2020 Page 5 of 10
F5. County and City website content providers do not ...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish 'SMART' goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe x REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: ): SMART": Specific + Measurable + Attainable + Relevant + Time-Bound is not a methodology tha...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons. AGREE PARTIALLY DISAGREE - explain the disputed portion X DISAGREE - explain why Response explanation (required for a response other than Agree): If data is determined incorrect or out-of-date, the City of Capitola removes or corrects the data. The City does not knowingly keep incorrect or out-of-date information on the City website. Response Required by September 14, 2020 Page 6 of 10
Recommendations R1. The County Adminis...
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Capitola City Council
August 27, 2020
•
26 pages
• 7 responses
•
Score: 0
(+0, 7, 0)
View Details ▾
7 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
. The lack of coordination between key stakeholders is a significant barrier to the efficient and capable implementation of homelessness solutions. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Coordination between key stakeholders exists but is insufficient. There is regional coordination through the Homeless Action Partnership (HAP) that acts as the HUD mandated Continuum of Care (COC.) The HAP is a collaboration of the five jurisdictions in Santa Cruz County (the County and the Cities of Sant...
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. The Santa Cruz County Board of Supervisors and City Councils should jointly develop programs, services, and housing equitably distributed throughout each district and city in the County, communicating to the public an itemized list of such and broken down by supervisorial district by July 1, 2021. (F2) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - explain why Response...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. The public opposition to homeless solutions is partially due to a lack of education, engagement and political will by City and County leadership. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Over the past 10 plus years, City leadership has worked to understand and tackle the complex issue of homelessness. Beginning with participation in the HAP to a leadership role in the preparation of the 2015 regional "All In" plan to end homelessness and ongoing participation in the COC/HAP. City leadersh...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. By December 31, 2020, the Santa Cruz Administrative Officer (CAO) and Cities should create a Community Task Force that includes City Managers, nonprofit leaders, former homeless individuals, media personnel, community members, and political leaders to create good will, and encourage collaboration in solving homeless issues. (F3, F4) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMP...
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Disagree Partially
Score: 0
. Santa Cruz County elected officials have been unable to combat NIMBYism, which is a significant barrier to getting projects approved and built to support the homeless. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Elected leaders are responsible for making difficult policy decisions for our community. Difficult policy decisions, by their nature, involve tradeoffs between competing interests. Homeless issues often involve those difficult policy decisions. While a number potential homeless progr...
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Implemented
Score: 0
. Santa Cruz County and Cities should collaborate to develop a JPA that would be responsible for setting short and long term goals to reduce homelessness, measuring the cost of homelessness, allocating funding, and tracking the effectiveness of funding, by July 1, 2021. (F5, F6, F19) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - explain why Response explanation, summary...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. Inconsistent and unclear funding sources and processes inhibit the effective implementation of solutions that require long term planning and sustained operations. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): There are funding challenges associated with homelessness that are partially due to lack of control at the local level. A significant portion of homelessness funding comes through the state and federal government, which the City has limited ability to control. There is currently no fundin...
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Capitola City Manager
December 10, 2020
•
1 pages
View Details ▾
No structured response data extracted yet.
View the PDF for full details.
▶
City Finance Director/Risk Manager of Capitola
August 27, 2020
•
29 pages
• 7 responses
•
Score: 0
(+0, 7, 0)
View Details ▾
7 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
. RISK ASSESSMENT: All SCC Cities did not fully consider the calculated high risk indicators from the Auditor's Office and their potential impacts on city operations, services, and capital assets/infrastructure. AGREE PARTIALLY DISAGREE - explain the disputed portion X DISAGREE - explain why Response explanation (required for a response other than Agree): The City of Capitola's high-risk indicators from the SCC Grand Jury Report are Revenue Trends, Pension Obligations, Future Pension Funding, and Other Post Employment Benefits (OPEB) Funding. The City has made deliberate and concerted efforts ...
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. By June 30, 2021: all SCC Cities should evaluate and communicate the implications of the financial risk trends indicated in the analyses calculated from the Auditor's Office methodology. (F2, F3) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: The Auditor's risk analysis very heavily focuses on reserves, pension ...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. RISK ASSESSMENT: The state of risk determined for all SCC Cities by the Auditor's Office in 2017 remained largely unchanged through 2019. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 17, 2020 Page 5 of 28
F4. RISK ASSESSMENT: Pension costs contribute a higher level of financial risk to all SCC Cities than is accounted for by city documents. AGREE PARTIALLY DISAGREE - explain the disputed portion X DISAGREE - explain why Response explanation (required for a res...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. By June 30, 2021: all SCC Cities should publish a standard report annually that is an understandable summary of pension risk, including a narrative on the implications of market valuation versus actuarial valuation of accrued total liabilities. (F4, F12, F13) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: Pensio...
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Disagree Partially
Score: 0
the Auditor's Office in 2017 remained largely unchanged through 2019. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 17, 2020 Page 5 of 28
F4.
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Implemented
Score: 0
. By June 30, 2021: all SCC Cities should identify a suite of risk indicators that support an integrated assessment of all risk types that can inhibit the ability of the city to meet its objectives. Enterprise Risk Management (ERM) provides an example of the risk types that should be considered. (F5, F6) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - explain why Response...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. RISK ASSESSMENT: Financial Risk Indicators alone are not adequate to effectively understand the risks facing all SCC Cities. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 17, 2020 Page 7 of 28
F6. RISK ASSESSMENT: All SCC Cities do not fully identify, assess, track, and report key risk indicators that reflect the state of strategic, financial, operational, or hazard risk. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response ...
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Santa Cruz City Council
February 22, 2021
•
11 pages
• 5 responses
•
Score: 0
(+0, 5, 0)
View Details ▾
5 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 14, 2020 Page 2 of 8
F2.
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information. (F1, F2, F3) HAS BEEN IMPLEMENTED - summarize what has been done x HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - ex...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 14, 2020 Page 3 of 8
F3.
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish "SMART" goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5) x HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: The City currently utilizes the following "SMART" practices: Permissions standards Stylegu...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons. x AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 14, 2020 Page 5 of 8
Recommendations R1. The County Administrative Officer and the City Managers should establish a formal process by December 31, 2020 for their departments to validate and verify the accuracy and currency of website information. (F...
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Santa Cruz City Council
December 16, 2020
•
28 pages
• 4 responses
•
Score: 0
(+0, 4, 0)
View Details ▾
4 responses to findings and recommendations
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. The onboarding process for newly elected Santa Cruz City Councilmembers is not adequate or timely, leaving them unprepared to act as a team and inadequately oriented on multiple subject matters. AGREE x PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Recommendations from the Rose Report Investigation have been implemented or are in the process of being implemented. The City Manager's Office provided Councilmembers elected in March 2020 a complete orientation manual for transitioning into and being a San...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. The City should establish a Transparency Task Force to create a process for establishing an open and transparent agenda setting process and to take on the task of re-establishing trust across City Hall, City Council, and the residents of the City by December 31, 2020. (F5, F17) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) x WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, an...
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Implemented
Score: 0
. City Council should appoint a coach to observe meetings and provide feedback and performance improvement opportunities by December 31, 2020. (F1, F3, F8, F13, F15, F17) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) x WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: Given the financial, logistical and several other challenges being addressed by the Council at th...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. There are disagreements and a lack of transparency on how the City Council meeting agendas are set. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): It is natural and expected for disagreements to occur amongst a seven member council, nonetheless, the process for how City Council meeting agendas are set is specified on page 6 of the Council Policy Manual and is available for all Councilmembers and the public to view. There are times when Councilmembers are not clear on how to track the progress o...
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Santa Cruz City Council
October 01, 2020
•
15 pages
• 9 responses
•
Score: +1
(+1, 1, 0)
View Details ▾
9 responses to findings and recommendations
F1
County and City website information is sometimes missing, out-of-date, and inaccurate; links may be broken. Thus, many city and county departments aren't updating their websites often enough to keep citizens informed.
Response: Unknown
Score: 0
R1
The County Administrative Officer and the City Managers should establish a formal process by December 31, 2020 for their departments to validate and verify the accuracy and currency of website information. (F1, F2, F5)
Response: Unknown
Score: 0
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Agree
Score: +1
X AGREE
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Unknown
Score: 0
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Unknown
Score: 0
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Unknown
Score: 0
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Disagree Partially
Score: 0
AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Required by October 1, 2020 Page 2 of 13
F4.
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Unknown
Score: 0
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Unknown
Score: 0
▶
Santa Cruz City Council
September 28, 2020
•
23 pages
• 7 responses
•
Score: 0
(+0, 7, 0)
View Details ▾
7 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
. The lack of coordination between key stakeholders is a significant barrier to the efficient and capable implementation of homelessness solutions. x AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Coordination between key stakeholders exists but is insufficient. There is regional coordination through the Homeless Action Partnership (HAP) that acts as the HUD mandated Continuum of Care. The HAP is a collaboration of the five jurisdictions in Santa Cruz County (the County and the Cities of Santa Cruz...
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. The Santa Cruz County Board of Supervisors and City Councils should jointly develop programs, services, and housing equitably distributed throughout each district and city in the County, communicating to the public an itemized list of such and broken down by supervisorial district by July 1, 2021. (F2) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) x WILL NOT BE IMPLEMENTED - explain why Response...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. The public opposition to homeless solutions is partially due to a lack of education, engagement, and political will by City and County leadership. AGREE x PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Over the past 20 years, City leadership has worked to understand and tackle the complex issue of homelessness. Beginning with the Homeless Issues Task Force (HITC) formed in the year 2000 to the most recent work of the Community Advisory Committee on Homelessness (CACH) that completed its work in 2020, C...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. By December 31, 2020, the Santa Cruz Administrative Officer (CAO) and Cities should create a Community Task Force that includes City Managers, nonprofit leaders, former homeless individuals, media personnel, community members, and political leaders to create good will and encourage collaboration in solving homeless issues. (F3, F4) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) x WILL NOT BE IMPL...
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Disagree Partially
Score: 0
. Santa Cruz County elected officials have been unable to combat NIMBYism, which is a significant barrier to getting projects approved and built to support the homeless. x AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 28, 2020 Page 5 of 21
F5. Inconsistent and unclear funding sources and processes inhibit the effective implementation of solutions that require long-term planning and sustained operations. x AGREE PARTIALLY DISAGREE - explain the disputed portion DISA...
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Implemented
Score: 0
. Santa Cruz County and Cities should collaborate to develop a JPA that would be responsible for setting short- and long-term goals to reduce homelessness, measuring the cost of homelessness, allocating funding, and tracking the effectiveness of funding by July 1, 2021. (F5, F6, F19) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) x WILL NOT BE IMPLEMENTED - explain why Response explanation, summary...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
the homeless. x AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 28, 2020 Page 5 of 21
F5.
▶
Santa Cruz City Council
September 23, 2020
•
12 pages
• 9 responses
•
Score: 0
(+0, 4, 0)
View Details ▾
9 responses to findings and recommendations
F1
County and City website information is sometimes missing, out-of-date, and inaccurate; links may be broken. Thus, many city and county departments aren't updating their websites often enough to keep citizens informed.
Response: Unknown
Score: 0
R1
The County Administrative Officer and the City Managers should establish a formal process by December 31, 2020 for their departments to validate and verify the accuracy and currency of website information. (F1, F2, F5)
Response: Unknown
Score: 0
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Unknown
Score: 0
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. Fire agencies serving the incorporated and unincorporated areas of Santa Cruz County should, as soon as possible, ensure that inspection plans reflect all facilities that fall under California Health and Safety Code Sections 13146.2, 13146.3, and 171921(b). (F1-F5, F8) X HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timefra...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Unknown
Score: 0
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. Fire agencies serving the incorporated and unincorporated areas of Santa Cruz County should, by January 2021, publish a summary of annual inspection findings on their websites. (F1-F5, F7, F8) HAS BEEN IMPLEMENTED - summarize what has been done X HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: Santa Cruz Fire plans to publish the inspection data on our website. This...
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Unknown
Score: 0
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Implemented
Score: 0
. The County of Santa Cruz and the City Fire Departments in the County should notify appropriate County or City leadership of the resources necessary to be compliant with inspection requirements early enough to be addressed during the agency's annual budgeting process. (F7) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe X REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and time...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. Fire agencies serving the incorporated and unincorporated areas of Santa Cruz County have not adequately reported inspection performance and the inherent risk associated with a performance gap to residents and leadership external to the governing body. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 23, 2020 Page 3 of 10
F6. Fire agencies serving the incorporated and unincorporated areas of Santa Cruz County would benefit by sharing technology and processes and, ...
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Santa Cruz City Council
September 14, 2020
•
7 pages
• 3 responses
•
Score: 0
(+0, 3, 0)
View Details ▾
3 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
the City of Santa Cruz and the Operator. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 14, 2020 Page 2 of 5
F2.
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Disagree Partially
Score: 0
the union employees and the City of Santa Cruz. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 14, 2020 Page 3 of 5
F4.
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
the City of Santa Cruz and the Operator. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Requested by September 14, 2020 Page 2 of 5
F2.
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Scotts Valley City Council
September 16, 2020
•
25 pages
• 7 responses
•
Score: 0
(+0, 7, 0)
View Details ▾
7 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
. The lack of coordination between key stakeholders is a significant barrier to the efficient and capable implementation of homelessness solutions. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Coordination between key stakeholders exists and should be improved. Work to that effect has been active in Santa Cruz County. Regional coordination exists through the Homeless Action Partnership (HAP) that acts as the HUD mandated Continuum of Care (CoC.) The HAP is a collaboration of the five jurisdicti...
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. The Santa Cruz County Board of Supervisors and City Councils should jointly develop programs, services, and housing equitably distributed throughout each district and city in the County, communicating to the public an itemized list of such and broken down by supervisorial district by July 1, 2021. (F2) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - explain why Response...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. The public opposition to homeless solutions is partially due to a lack of education, engagement and political will by City and County leadership. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Homelessness is a complex challenge that cannot be solved with simple solutions or a one-size-fits-all approach. Homelessness affects youth, seniors, children aging out of the foster system, families in domestic abuse situations, people affected by rising housing costs, people with drug and alcohol addict...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. By December 31, 2020, the Santa Cruz Administrative Officer (CAO) and Cities should create a Community Task Force that includes City Managers, nonprofit leaders, former homeless individuals, media personnel, community members, and political leaders to create good will, and encourage collaboration in solving homeless issues. (F3, F4) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMP...
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Disagree Partially
Score: 0
. Santa Cruz County elected officials have been unable to combat NIMBYism, which is a significant barrier to getting projects approved and built to support the homeless. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Elected leaders are responsible for making difficult policy decisions for our community. Difficult policy decisions, by their nature, involve tradeoffs between competing interests. Homeless issues often involve those difficult policy decisions and we agree that siting homeless relate...
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Implemented
Score: 0
. Santa Cruz County and Cities should collaborate to develop a JPA that would be responsible for setting short and long term goals to reduce homelessness, measuring the cost of homelessness, allocating funding, and tracking the effectiveness of funding, by July 1, 2021. (F5, F6, F19) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - explain why Response explanation, summary...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. Inconsistent and unclear funding sources and processes inhibit the effective implementation of solutions that require long term planning and sustained operations. X AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Required by September 28, 2020 Page 7 of 23
F6. The Homeless Action Partnership (HAP) is not organizationally equipped with the appropriate authority, structure, leadership, staff, training or processes and as a result is ineffective in its mission of reducing homelessness. AGRE...
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Scotts Valley City Council
September 16, 2020
•
12 pages
• 5 responses
•
Score: 0
(+0, 5, 0)
View Details ▾
5 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
. County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): The City of Scotts Valley does not have the resources for a dedicated webmaster and staff manages the website on a departmental level. City staff reviews and updates City webpages on regular, although not regimented, schedule. Response Required by September 14, 2020 Page 4 of 10
F3. County and City go...
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - exp...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. County and City goals for website redesign or quality improvement are not sufficiently "SMART": Specific + Measurable + Attainable + Relevant + Time- Bound. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): The City of Scotts Valley implemented a major upgrade to its website in May 2018, moving from an antiquated website to the current, highly functional and easy-tonavigate site. The City of Scotts Valley has not adopted the formal goal paradigm of Specific + Measurable + Attainable + Relevant + T...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish 'SMART' goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe X REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) _ WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: When the City embarks upon its 2021-21 Strategic Plan development in the Spring of 2021, it ...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons. AGREE _ PARTIALLY DISAGREE - explain the disputed portion X DISAGREE - explain why Response explanation (required for a response other than Agree): When the City of Scotts Valley identifies outdated or inaccurate information on its website, it is rectified as soon as is practically feasible. We view our website as an important communication and engagement tool with the community and do not allow erroneous information to pers...
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Scotts Valley City Council
September 16, 2020
•
16 pages
• 9 responses
View Details ▾
9 responses to findings and recommendations
F1
County and City website information is sometimes missing, out-of-date, and inaccurate; links may be broken. Thus, many city and county departments aren't updating their websites often enough to keep citizens informed.
Response: Unknown
Score: 0
R1
The County Administrative Officer and the City Managers should establish a formal process by December 31, 2020 for their departments to validate and verify the accuracy and currency of website information. (F1, F2, F5)
Response: Unknown
Score: 0
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Unknown
Score: 0
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Unknown
Score: 0
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Unknown
Score: 0
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Unknown
Score: 0
F4
The County does not have a notification system by which users can be alerted to updated web content. The County's website would be enhanced by the addition of a site-wide notification system.
Response: Unknown
Score: 0
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Unknown
Score: 0
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Unknown
Score: 0
▶
Watsonville City Council
August 25, 2020
•
15 pages
• 5 responses
•
Score: 0
(+0, 5, 0)
View Details ▾
5 responses to findings and recommendations
F2
County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content.
Response: Disagree Partially
Score: 0
. County and City administrations lack a process to review content accuracy and currency and thereby assure timely correction and revision of content. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): The City does have a process to review content and assures that the majority of content displayed is accurate. We try to ensure there is no unapproved content on the website by limiting the number of employees who have access to make such updates. Anytime inaccurate information is found or reported, it...
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3) HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) X WILL NOT BE IMPLEMENTED - exp...
F3
County and City goals for website redesign or quality improvement are not sufficiently “SMART”: Specific + Measurable + Attainable + Relevant + Time-Bound.
Response: Disagree Partially
Score: 0
. County and City goals for website redesign or quality improvement are not sufficiently "SMART": Specific + Measurable + Attainable + Relevant + Time- Bound. AGREE X PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): We believe that the City does have SMART goals in place for website redesign and quality improvement. Our current contract with CivicPlus, the company that designed our website, has a website redesign option set in place to take effect this year. We have already begun gathering ideas as to what...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. The County Administrative Officer and the City Managers should establish 'SMART' goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5) HAS BEEN IMPLEMENTED - summarize what has been done X HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: As explained above, a system is already in place. Based on the complexity of the website and t...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons. AGREE PARTIALLY DISAGREE - explain the disputed portion X DISAGREE - explain why Response explanation (required for a response other than Agree): When the City becomes aware of incorrect or out of date information on the website, it is corrected. We don't believe there is any piece of inaccurate information being displayed to the public which we are aware of and have not taken the steps to correct it. New tools continue to b...
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Watsonville City Council
August 25, 2020
•
16 pages
• 4 responses
•
Score: 0
(+0, 4, 0)
View Details ▾
4 responses to findings and recommendations
R2
The County Administrative Officer and the City Managers should establish a protocol to be exercised quarterly, beginning January 2021, which requires department heads to confirm via documentation (initial a spreadsheet, for example) that they have verified the accuracy of their department's web information (F1, F2, F3)
Response: Implemented
Score: 0
. Fire agencies serving the incorporated and unincorporated areas of Santa Cruz County should, as soon as possible, ensure inspection plans reflect all facilities that fall under California Health and Safety Code sections 13146.2, 13156.3, and 171921(b). (F1, F2, F3, F4, F5,F8) X HAS BEEN IMPLEMENTED - summarize what has been done HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and ...
R3
The County Administrative Officer and the City Managers should establish ‘SMART’ goals for website quality assurance and manage these goals beginning in 2021. (F3, F4, F5)
Response: Implemented
Score: 0
. Fire agencies serving the incorporated and unincorporated areas of Santa Cruz County should, by January 2021, publish a summary of annual inspection findings on their websites. (F1, F2, F3, F4, F5, F7, F8) HAS BEEN IMPLEMENTED - summarize what has been done X HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and timeframe: As part of our fire inspection plan, we will provide a summa...
R4
County ISD should provide a notification system similar to the city of Santa Cruz by June 2021 whereby users receive email or text messages when updated web information is available. (F4)
Response: Implemented
Score: 0
. The County of Santa Cruz and the City Fire Departments in the County should notify appropriate County or City leadership of the resources necessary to be compliant with inspection requirements early enough to be addressed during the agency's annual budgeting process. (F7) HAS BEEN IMPLEMENTED - summarize what has been done X HAS NOT BEEN IMPLEMENTED BUT WILL BE IMPLEMENTED IN THE FUTURE - summarize what will be done and the timeframe REQUIRES FURTHER ANALYSIS - explain scope and timeframe (not to exceed six months) WILL NOT BE IMPLEMENTED - explain why Response explanation, summary, and time...
F5
County and City website content providers do not provide an explanation in content for incorrect or out-of-date information, even though they appear to know the reasons.
Response: Disagree Partially
Score: 0
. Fire Agencies serving the incorporated and unincorporated areas of Santa Cruz County have not adequately reported inspection performance and the inherent risk associated with a performance gap to residents and leadership external to the governing body. x AGREE PARTIALLY DISAGREE - explain the disputed portion DISAGREE - explain why Response explanation (required for a response other than Agree): Response Required by September 23, 2020 Page 4 of 12
F6. Fire agencies serving the incorporated and unincorporated areas of Santa Cruz County would benefit by sharing technology and processes and at...
No Responses Found 3
Government entities assigned to respond to this report. No response documents have been linked in our database.
Santa Cruz County
County
Santa Cruz County Board of Supervisors
Elected County Office