Napa County Grand Jury
• 2007-2008
Napa County Emergency Communications/Office of Emergency Services
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 14 findings
F1
Through the implementation of a communications repeater voting system and the implementation of simulcast broadcasting the Napa County Public Safety Radio System has been significantly enhanced.
No recommendations for this finding
F2
The Berryessa Peak radio repeater station is not equipped with a microwave relay system.
Related Recommendations (1)
R1
The Berryessa Peak public safety radio repeater be equipped with a microwave relay system.
F3
The Public Notification System soon to be implemented will provide emergency response agencies with a powerful communications tool.
No recommendations for this finding
F4
The only Napa County PSAP with Emergency Medical Dispatch qualified personnel is the Napa Central Dispatch PSAP.
No recommendations for this finding
F5
Napa County PSAPs have elected not to receive wireless 911 calls directly from the caller.
Related Recommendations (1)
R2
County PSAP organizations initiate action to receive wireless 911 calls directly.
F6
Napa Central Dispatch places a separate landline call to CAL FIRE ECC rather than conferencing the call with 911 callers. This action precludes the ECC from receiving E- 911 Called ID information without resorting to additional hardware or software modifications.
Related Recommendations (1)
R3
As an interim policy, the Napa Central Dispatch PSAP immediately begin to “conference” the CAL FIRE ECC on fire dispatch or medical/fire dispatch calls.
F7
It is essential that VoIP users fully understand how their particular telephone company routes 911 calls.
No recommendations for this finding
F8
The American Canyon Fire Department has “Rip and Run” communications equipment to receive E-911 Caller ID information from the Napa Central Dispatch.
No recommendations for this finding
F9
The Napa Central Dispatch policies and procedures appear to be out of date and generally in a state of neglect.
No recommendations for this finding
F10
The Napa Central Dispatch training materials appear to be inadequate and seem to consist, in a large part, of vendor manuals.
No recommendations for this finding
F11
CAL FIRE ECC dispatch personnel appear to be unaware of the Napa County Fire Department dispatch policies.
Related Recommendations (1)
R4
CAL FIRE ECC dispatchers be made aware of the requirements of the Napa County Fire Department dispatch related procedures.
F12
The CAL FIRE ECC does maintain communications records, but no formal records of dispatch errors are maintained.
No recommendations for this finding
F13
None of the PSAP organizations investigated by the Grand Jury have quality assurance programs, or even the basic elements of such a program, in place.
Related Recommendations (1)
R5
On an urgent basis the Napa County PSAPs institute formal quality assurance programs, preferably audited by outside third party organizations qualified in the area of emergency communications.
F14
Combining existing primary PSAP functions into a single consolidated PSAP would appear to better serve the citizens of Napa County than the current system.
Related Recommendations (1)
R6
The Master Plan be modified to include a consolidated Napa County PSAP and planning be initiated to establish the facility. REQUEST FOR RESPONSES The 2007/2008 Grand Jury requests responses from:
Additional Recommendations 1
These recommendations are not explicitly linked to specific findings.
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R03-03Attempted Child Abduction 19
Commendations 2
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CM1 Page 8The Communications Division of the County Information Technology Services is to be commended for recent major improvements to the Public Safety Radio System and implementation of the Public Notification System.
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CM2 Page 34The Napa County C.E.R.T. organization is to be commended for meeting its initial goal of 1,200 trained volunteers. 6 The County Office of Emergency Services is to be commended for an aggressive training program that emphasizes Countywide drills and fosters open and candid critique of drill results.
No Responses Found 5
Government entities assigned to respond to this report. No response documents have been linked in our database.
Calistoga
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