Consolidated Final Reports Consolidated Final Reports Table of Contents Table of Contents

Recommendations 8

• R1

  Page 25
  The Grand Jury recommends that by the end of FY 2014-2015, R1. The Grand Jury recommends that by the end of FY 2014-2015, all on duty NCJH employees should wear clothing that clearly all on duty NCJH employees should wear clothing that clearly identifies them as staff. identifies them as staff. Response: The Recommendation will not be implemented because it Response: The Recommendation will not be implemented because it is not reasonable. Budget constraints preclude the County from is not reasonable. Budget constraints preclude the County from making such a proposal. This would be a meet and confer issue with making such a proposal. This would be a meet and confer issue with the union if the County determined uniforms were appropriate. the union if the County determined uniforms were appropriate.
• R2

  Page 25
  The Grand Jury recommends that by the end of FY 2014-2015 R2. The Grand Jury recommends that by the end of FY 2014-2015 video equipment should be updated to current state-of-the-art video equipment should be updated to current state-of-the-art standards, and cameras added to the system to ensure that there are no standards, and cameras added to the system to ensure that there are no blind spots within the facility or along the perimeter of the yard. blind spots within the facility or along the perimeter of the yard. Response: The Recommendation will be implemented. Staff has Response: The Recommendation will be implemented. Staff has been working with Public Works to upgrade the video system. been working with Public Works to upgrade the video system. Cameras will be replaced by the end of FY 2014-2015. Cameras will Cameras will be replaced by the end of FY 2014-2015. Cameras will be installed to cover blind spots within the facility and along the be installed to cover blind spots within the facility and along the perimeter of the yard within next year. perimeter of the yard within next year. III. REVIEW OF RESPONSES TO THE 2013-2014 III. REVIEW OF RESPONSES TO THE 2013-2014 GRAND JURY REPORT ON THE NAPA COUNTY GRAND JURY REPORT ON THE NAPA COUNTY TRANSPORTATION & PLANNING AGENCY TRANSPORTATION & PLANNING AGENCY (NCTPA) WITH THE SUBTITLE VINE: (NCTPA) WITH THE SUBTITLE VINE: MANAGEMENT & RIDERSHIP FOR THE FUTURE MANAGEMENT & RIDERSHIP FOR THE FUTURE A. DISCUSSION A. DISCUSSION On March 18, 2014, the 2013-2014 Napa County Grand Jury issued On March 18, 2014, the 2013-2014 Napa County Grand Jury issued its Final Report on the Review of Responses to the 2013-2014 Report its Final Report on the Review of Responses to the 2013-2014 Report on the Napa County Transportation & Planning Agency (NCTPA) on the Napa County Transportation & Planning Agency (NCTPA) with the subtitle VINE: Management & Ridership for the Future. with the subtitle VINE: Management & Ridership for the Future. The Napa County Transportation & Planning Board of Directors The Napa County Transportation & Planning Board of Directors represent the incorporated cities of American Canyon, Calistoga, represent the incorporated cities of American Canyon, Calistoga, Napa, St. Helena, Yountville and Napa County. The Grand Jury Napa, St. Helena, Yountville and Napa County. The Grand Jury initiated an investigation because of low VINE ridership, initiated an investigation because of low VINE ridership, notwithstanding an investment of $12.5 million by the Board of notwithstanding an investment of $12.5 million by the Board of Directors for a new Transit Center, new buses, and increased Directors for a new Transit Center, new buses, and increased operational costs to support the new buses, routes and schedules. operational costs to support the new buses, routes and schedules. The funds are a combination of federal and state grants, local The funds are a combination of federal and state grants, local jurisdiction fare payments, and Transportation Development Act jurisdiction fare payments, and Transportation Development Act funds that are generated by a 0.25% sales tax that is controlled by the funds that are generated by a 0.25% sales tax that is controlled by the Metropolitan Transportation Commission. Metropolitan Transportation Commission. The Grand Jury’s investigation strived to determine what might be The Grand Jury’s investigation strived to determine what might be done to ensure that Napa County’s transit ridership warrants the done to ensure that Napa County’s transit ridership warrants the significant investment and to engage the incorporated cities in significant investment and to engage the incorporated cities in maximizing VINE transit services. maximizing VINE transit services. The following Recommendations were addressed to the Napa County The following Recommendations were addressed to the Napa County Transportation & Planning Agency. Responses follow: Transportation & Planning Agency. Responses follow:
• R3

  Page 27
  The Grand Jury recommends the Board of Directors explore ways R3. The Grand Jury recommends the Board of Directors explore ways to improve Napa County Transportation & Planning Agency to improve Napa County Transportation & Planning Agency management retention such as merit pay or other incentives and put in management retention such as merit pay or other incentives and put in place for the coming fiscal year. place for the coming fiscal year. Response: This Recommendation requires further analysis. The Napa Response: This Recommendation requires further analysis. The Napa County Transportation & Planning Agency Board appreciates the County Transportation & Planning Agency Board appreciates the Grand Jury’s suggestion and will take it under advisement. It should Grand Jury’s suggestion and will take it under advisement. It should be noted, however, that the agency has been [in] existence since 1998 be noted, however, that the agency has been [in] existence since 1998 and has only had four executive directors in its 16-year history. and has only had four executive directors in its 16-year history.
• R4

  Page 27
  The Grand Jury recommends planning out the use of the $10 R4. The Grand Jury recommends planning out the use of the $10 million reserve fund to meet Transit’s existing needs over the next 10 million reserve fund to meet Transit’s existing needs over the next 10 years. This includes capital expenses and marketing costs by the years. This includes capital expenses and marketing costs by the beginning of the next fiscal year. beginning of the next fiscal year. Response: The Recommendation has been implemented. The agency Response: The Recommendation has been implemented. The agency has planned out its capital and operating needs over the next 10 years has planned out its capital and operating needs over the next 10 years and it is included in the Short Range Transit Plan. The Short Range and it is included in the Short Range Transit Plan. The Short Range Transit Plan is updated every 4 to 5 years; however, every two years Transit Plan is updated every 4 to 5 years; however, every two years Napa County Transportation Agency produces a “mini” Short Range Napa County Transportation Agency produces a “mini” Short Range Transit Plan that includes updates to its capital and operating Transit Plan that includes updates to its capital and operating programs as mandated by the Metropolitan Transportation programs as mandated by the Metropolitan Transportation Commission. Commission.
• R5

  Page 27
  Napa County should consistently utilize the Napa County Short R5. Napa County should consistently utilize the Napa County Short Range Transit Plan FY 2013-2022 (June 2013) for guidance in the Range Transit Plan FY 2013-2022 (June 2013) for guidance in the sustainable operation of the Napa Transit System with timely progress sustainable operation of the Napa Transit System with timely progress reports to the Board of Directors put in place by June 2014. reports to the Board of Directors put in place by June 2014. Response: The Recommendation has been implemented. The Short Response: The Recommendation has been implemented. The Short Range Transit Plan is referred to frequently in both setting the Range Transit Plan is referred to frequently in both setting the groundwork for operations and for the annual development of the groundwork for operations and for the annual development of the operating and capital budget. In conjunction with the budget process, operating and capital budget. In conjunction with the budget process, Napa County Transit & Planning Agency staff develops, and the Napa County Transit & Planning Agency staff develops, and the Board adopts, an overall work plan which establishes the number of Board adopts, an overall work plan which establishes the number of staff hours required to complete various tasks and projects over the staff hours required to complete various tasks and projects over the course of the year. course of the year. The Board receives quarterly updates on the budget, quarterly updates The Board receives quarterly updates on the budget, quarterly updates on transit operations and performance ( more frequently as needed), on transit operations and performance ( more frequently as needed), and semi-annually overall plan updates. and semi-annually overall plan updates.
• R6

  Page 28
  Napa County should develop financial, qualitative and R6. Napa County should develop financial, qualitative and quantitative reporting metrics that will identify problems in standards quantitative reporting metrics that will identify problems in standards of system performance so operation corrections can be made through of system performance so operation corrections can be made through adaptive management actions, with appropriate metrics in place by the adaptive management actions, with appropriate metrics in place by the end of the current fiscal year. end of the current fiscal year. Response: This Recommendation has been implemented. Service Response: This Recommendation has been implemented. Service Policies and performance metrics are adopted by the Board and are Policies and performance metrics are adopted by the Board and are summarized in Napa County Transportation & Planning’s Short summarized in Napa County Transportation & Planning’s Short Range Transit Plans. The most recent Service Policies were adopted Range Transit Plans. The most recent Service Policies were adopted in March 2013. The Board also received five-year financial in March 2013. The Board also received five-year financial projections quarterly. projections quarterly.
• R7

  Page 28
  Napa County Transportation & Planning Agency should install at R7. Napa County Transportation & Planning Agency should install at a minimum, temporary signage as soon as possible for the new Transit a minimum, temporary signage as soon as possible for the new Transit Center that can be seen from Soscol Avenue and install a complete Center that can be seen from Soscol Avenue and install a complete and consistent branding and marketing signage system for the center, and consistent branding and marketing signage system for the center, buses and bus shelters of this report. buses and bus shelters of this report. Response: This Recommendation will not be implemented because it Response: This Recommendation will not be implemented because it is not warranted and is not reasonable. As previously discussed, the is not warranted and is not reasonable. As previously discussed, the building signage was part of the original SGTC contract but other building signage was part of the original SGTC contract but other building signs produced by the subcontractor were substandard. building signs produced by the subcontractor were substandard. Consequently, Napa County Transportation & Planning Agency Consequently, Napa County Transportation & Planning Agency cancelled the contract and solicited a sign contractor elsewhere. cancelled the contract and solicited a sign contractor elsewhere. Napa County Transportation & Planning Agency is currently Napa County Transportation & Planning Agency is currently evaluating three quotes. Each of the quotes is deficient in some way evaluating three quotes. Each of the quotes is deficient in some way and we are unable to proceed until the issues are resolved. Temporary and we are unable to proceed until the issues are resolved. Temporary signage would require that we work with the city planning staff on signage would require that we work with the city planning staff on alternate signage design, and release another RFP, which would create alternate signage design, and release another RFP, which would create unnecessary delay, inefficiencies and costs. unnecessary delay, inefficiencies and costs.
• R8

  Page 29
  Napa County Transportation & Planning Agency should R8. Napa County Transportation & Planning Agency should implement within the current fiscal year a coordinated VINE implement within the current fiscal year a coordinated VINE marketing strategy with each Napa County jurisdiction so that Napa marketing strategy with each Napa County jurisdiction so that Napa County Transportation and Planning’s transit services are readily County Transportation and Planning’s transit services are readily available and consistently communicated across all public, community available and consistently communicated across all public, community and visitor websites. and visitor websites. Response: This Recommendation will be implemented within 90 Response: This Recommendation will be implemented Napa County Transportation & Planning will work with the days. Napa County Transportation & Planning will work with the jurisdictions and sited and request that information about the VINE jurisdictions and sited and request that information about the VINE and its ancillary services are consistently communicated. It should be and its ancillary services are consistently communicated. It should be noted that Napa County Transportation & Planning Agency has no noted that Napa County Transportation & Planning Agency has no authority to demand that Napa’s jurisdictions or its visitor sites authority to demand that Napa’s jurisdictions or its visitor sites comply with this request. comply with this request.