San Mateo County Grand Jury
• 2007-2008
Issue | Background | Findings | Conclusions | Recommendations | Responses | Attachments Victims Of Domestic Violence
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 2 findings
F1
Amend the County’s contract with Community Overcoming Relationship Abuse to establish enforceable performance standards. Response: Concur. The County has met with the Executive Director of Community Overcoming Relationship Abuse (CORA) and is developing a specific, enforceable performance measure regarding the response to cell phone pages by law enforcement that will be included in the contract with CORA. While the County’s contract with CORA has enforceable performance standards regarding different aspects of the program, including response to 100% of the victims referred by law enforcement, it does not contain a performance measure specific to the cell phone pager response within 15 minutes. The County’s target date is that any contracts beginning July 1, 2009 will contain meaningful and measurable performance measures. CORA will conduct a quarterly survey of law enforcement to assess the responsiveness of the Emergency Response Program. The County will work with CORA and local law enforcement to create the survey. A report on the survey results will be forwarded to the County will occur within 6 months. In addition to the survey, CORA will continue to meet with law enforcement on a quarterly basis to address any issues and continue to build their relationship.
Related Recommendations (1)
R1
The Grand Jury recommends that the San Mateo County Board of Supervisors:
Amend the County’s contract with Community Overcoming Relationship Abuse to establish enforceable performance standards.
F2
Request that all law enforcement agencies in the county provide quarterly assessments of Community Overcoming Relationship Abuse’s response that can be used to determine if Community Overcoming Relationship Abuse is meeting its contractual obligations. Response: Concur. The Board of Supervisors will send letters to all law enforcement agencies in the county encouraging a cooperative effort with the Human Services Agency and CORA in identifying useful standards of performance measurement and data collection that will yield comparable statistics by which to evaluate CORA’s contractual performance.
Related Recommendations (1)
R2
The Grand Jury recommends that the San Mateo County Board of Supervisors:
Request that all law enforcement agencies in the county provide quarterly assessments of Community Overcoming Relationship Abuse’s response that can be used to determine if Community Overcoming Relationship Abuse is meeting its contractual obligations.
Additional Recommendations 3
These recommendations are not explicitly linked to specific findings.
-
R3The Grand Jury recommends that the San Mateo County Board of Supervisors: Of those calls, how many times was CORA called or paged from the scene?
-
R4The Grand Jury recommends that the San Mateo County Board of Supervisors: How many times was the page or call answered by a CORA counselor prior to the officer leaving the scene?
-
R5The Grand Jury recommends that the San Mateo County Board of Supervisors: Has CORA provided your agency with feedback about mandated referrals made by your line officers? Compilation of Responses 1 2 3 4 5 Operate DV calls Of these, CORA Have CORA’s City under responded number of times answered received reported guidelines? to CORA paged while officer feedback calls from on scene from these CORA cities Atherton Y 4 3 2 Y 3 Belmont Y 29 15* 2 Y 49 Broadmoor Y N/A N/A N/A N 11 Brisbane Y 5 5 5 N 4 Burlingame Y 39 25 2 (8%) N 43 Colma Y 14 4 N/A N/A 6 Daly City Y 378 or 553 N/A Unknown N 536 E. Palo Alto No response Foster City No response Half Moon Bay Y 59 2 [23 faxed] 2 N 24 Hillsborough Y 8 8 8 +-50% 7 Menlo Park Y 105 273.5 50% N 20 Millbrae N 19 8 2 Y 15 Pacifica Y 127 Y 179 Redwood City Y 247 199 N/A N 199 San Bruno Y 297 0 N/A Y 246 San Carlos Y 33 N/A or 90% 90% est Y 35 San Mateo Y 259 N/A N/A Y 246 S. San Francisco Y 597 All (est) N/A Y 300 Sheriff (County) Y 223 200 50% N 63 N/A – Not Available * Reports did not specify if calls were placed from the scene or after leaving the victim’s residence. COUNTY OF SAN MATEO Inter-Departmental Correspondence County Manager’s Office DATE: September 25, 2008 BOARD MEETING DATE: October 7, 2008 SPECIAL NOTICE: None VOTE REQUIRED: None TO: Honorable Board of Supervisors FROM: John L. Maltbie, County Manager SUBJECT: 2007-08 Grand Jury Response RECOMMENDATION Approve this report containing the County’s responses to the following 2007-08 Grand Jury report: Victims of Domestic Violence and Responding Law Enforcement Officers Need Better Support Reports. VISION ALIGNMENT: Commitment: Responsive, effective and collaborative government. Goal 20: Government decisions are based on careful consideration of future impact, rather than temporary relief or immediate gain. This activity contributes to the goal by ensuring that all Grand Jury findings and recommendations are thoroughly reviewed by the appropriate County departments and that, when appropriate, process improvements are made to improve the quality and efficiency of services provided to the public and other agencies.
Conclusions 1
-
CL1 Page 3The Grand Jury concludes that prompt emergency assistance must be provided to victims of domestic violence. It is equally important to provide support services to responding officers in a timely fashion. The shortcomings of CORA’s emergency response system for domestic violence persisted too long without being addressed. Only after one law enforcement agency took the initiative to document the problems was anything done. CORA finally acknowledged the problems and has begun to fix them. Some of the law enforcement agencies in the county have lost confidence in the ability of CORA counselors to respond in a timely and helpful manner. This lost confidence must be restored. Furthermore, CORA’s efforts to improve their communication system must be carefully monitored to ensure that improvement continues until acceptable service is consistently achieved. 2 http://www.co.sanmateo.ca.us/smc/department/home/0,,15587572_18213332,00.html
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
San Mateo County Board of Supervisors
Elected County Office