San Diego County Grand Jury
• 2018-2019
Executive Summary The 2018/2019 San Diego County Grand Jury (Grand Jury) commends the overall quality
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings 7 findings
F01
The MTS and NCTD, working in conjunction with SANDAG, provide the County (its citizens and visitors) with satisfactory, balanced mass transportation services at a fair value.
F02
The current Compass card fare system has some confusing elements.
F03
Three key potential user groups–seniors, disabled patrons and foreign visitors—are not well served by the current fare machines, transit websites and signage.
F04
San Diego mass transit providers do not have multi-day passes that provide seamless travel region-wide.
F05
The tap readers generate frequent errors that suggest a valid card is not valid.
F06
The current fare system is not instantaneous; time delays between online payment and posting to a Compass card are often several days.
F07
The MTS and NCTD websites are aging and require updates. 7
Recommendations 5
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19-15Page 8users, seniors, disabled patrons, and non-English speakers, both local
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19-16Page 8Consider means to update the MTS and NCTD websites, ticket machines and
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19-17Page 8Evaluate the possibility of introducing seamless, multi-day passes to
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19-18Page 8Consider updating both the MTS and NCTD websites, not only
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19-19Page 8Consider integrating or linking the two (MTS and NCTD) websites to have