Dear Judge Ortiz and Foreperson Bronkhorst: The City of American Canyon (*

R1

Each Napa County municipality's Department of Public Works explain on its City and/or Department of Public Works website, in water invoices, via social and other local media, what ongoing water quality tests are taken, where and when they are taken, and what is required if results do not meet USEPA and State standards. Each of Napa County's five Department of Public Works should implement these actions no later than June 30, 2020. The City's Response: The recommendation has been implemented. The City currently includes information such as its Customer Confidence Report (CCR) on its website at www.cityofamericancanyon.org/water and has in the past utilized social media and media releases to inform and educate its residents on water quality issues. The City commits to continuing this recommended action. The City does not provide lists of individual sample sites or individual test results since resultant data would not be meaningful information for customers. Also, as a Department of Homeland Security designated "critical infrastructure sector" and lifeline utility, information regarding the physical features and location of City water facilities is not revealed for water safety and security purposes. See, generally 42 U.S.C. Section 300f et seq.

R2

Each Napa County municipality's Department of Public Works advise citizens of known and anticipated T&O and color issues by notices on its Department of Public Works website and within social media and news media. Each of Napa County's five Department of Public Works should implement these actions no later than June 30, 2020. August 29, 2019 The City's Response: The recommendation has been implemented. The City has previously utilized and will continue to utilize its website at www.cityofamericancanyon.org and social media and media releases to inform and educate its residents on water quality issues. The City will continue to implement this recommended action.

R3

Each Napa County municipality's Department of Public Works identify, evaluate, and estimate water treatment process improvements and longer-term capital improvement programs that could mitigate T&O and color issues in their respective water treatment operations. Each of Napa County's Department of Public Works should implement these actions no later than June 30, 2020 for the 2021/2022 budget year. The City's Response: The City partially agrees. The City continually evaluates capital upgrades and new technologies every fiscal year. Some improvements can be made without significant fiscal impact while others would need significant capitalization to accomplish. As such, the City partially agrees and will evaluate improvements as a part of its planned Water Treatment Plant Master Plan effort, scheduled to take place in FY19/20 and FY20/21. It will not be completed until the LAFCO Municipal Service Review ("MSR") process and report are completed so that the City may evaluate relevant recommendations from that process and incorporate them into the Master Plan as appropriate.

R4

Each Napa County municipality's Department of Public Works publish T&O and color quality measures and results as part of their Annual Consumer Confidence Water Quality Report provided to citizens. Each of Napa County's Department of Public Works should implement this action in the 2019 Report published by June 30, 2020. The City's Response: The City disagrees. As previously observed because there are a variety of factors which create T&O and color quality – the City will continue to employ the best available technology while meeting or exceeding all required water quality standards which will have an overall beneficial impact on the system reducing the potential for the factors that cause T&O and color issues. The recommendation has not yet been implemented but will be implemented in the future by the June 30, 2020 deadline.

R5

Each Napa County municipality's Department of Public Works establish a formal written complaint policy identifying how complaints should be received, processed, tracked, responded to, and reported, including a written complaint resolution notice to be issued for every complaint. August 29, 2019 Each of Napa County's Department of Public Works should implement these actions no later than June 30, 2020. The City's Response: This recommendation has been partially implemented and full implementation is expected by June 30, 2020. The City has an IOS and Android app called. See, Click Fix which has a "report it" feature allowing residents to report on a number of complaints to City Staff, including water quality complaints. The City is receptive and agrees to evaluate its current processes and to look at ways to improve the process for managing water quality complaints including development of a written formal policy.