City and County of SAN Francisco*

R1.1, R1.2 Oversight Commission San Francisco Office of Contracts

Insufficient on-site program monitoring limits HSH's ability to evaluate and support CBOs and improve contract performance.

R3 Hitting the Performance Bullseye Methodology Facts that are the basis of this report were obtained from the following sources: • Public resources: news reports from various media; formal reports from multiple City departments; and public online resources of City departments and other groups. Interviews of City officials, front-line City department workers, and members • of the public. All interviews were conducted in confidence. Each interviewee was administered an admonition of confidentiality, and promised that no fact or quotation would be directly attributed to that person. The Juror oath requires that each Juror not reveal any details of an investigation not contained in the published report of that investigation. Twenty-four formal interviews were conducted. Before publication, this report was reviewed by the City Attorney and the Superior Court. Hitting the Performance Bullseye Appendix: HSH FY22 Program Monitoring Report Monitoring types SV: Site Visit (Expanded Monitoring) SA: Self Assessment (Core Monitoring) Waiver: Waiver issued FY21-22 FY22-23 Monitoring Monitoring Contractor Type FY21–22 Monitoring Status Type 3rd Street Youth Center & Clinic SA Completed - no findings Waiver SV SV Status not listed ABODE SERVICES Asian Women's Shelter SA Completed - no findings SV SV Elevated SV Bayview Hunters Point Foundation Bayview Hunters Point Multipurpose Senior Services Waiver Waiver SA BRIDGE HOUSING CORP NA Completed - no findings SA BRILLIANT CORNERS Waiver Waiver SV CATHOLIC CHARITIES Completed - no findings SA SA SA Central City Hospitality House SA Completed - no findings SA Completed - no findings Waiver Chinatown Community Development center Community Forward SF Waiver Waiver SA COMMUNITY INITIATIVES SA Completed - no findings SA Compass Family Services Waiver Waiver SA SV Conard House SV Elevated DOLORES STREET COMMUNITY CENTER SV Completed - no findings Waiver Episcopal Community Services of San Francisco, Inc. Waiver Waiver SV SA Eviction Defense Collaborative, Inc. Waiver Waiver Felton Institute SA Completed - no findings Waiver FIRST PLACE FOR YOUTH SA SA Completed - no findings Five Keys Charter School and Programs SA Completed - no findings SV GLIDE COMMUNITY HOUSING SV Completed - findings resolved SV Glide Foundation SV Completed - no findings SA Hamilton Families SV Completed - no findings Waiver Hitting the Performance Bullseye FY21-22 FY22-23 Monitoring Monitoring Contractor Type FY21–22 Monitoring Status Type Heluna Health Waiver Waiver Core SV Completed - no findings Homeless Prenatal Program SA HomeRise Elevated SV SA SV Huckleberry Youth Programs Completed - no findings SA Justice and Diversity Center-SF Bar Association SV Completed - no findings SA SV Larkin Street Youth Services Completed - no findings SA Lavender Youth Recreation and Information Center SA Elevated SV LUTHERAN SOCIAL SERVICES OF NORTHERN Waiver Waiver Waiver CALIFORNIA MEALS ON WHEELS Waiver Waiver SA MISSION HOUSING DEVELOPMENT CORP (MHDC) SV Completed - findings resolved SV Mission Neighborhood Centers Completed - no findings SV SA SA SA Mission Neighborhood Health Center Completed - no findings PROVIDENCE FOUNDATION OF SAN FRANCISCO SA Elevated SA SV REALITY HOUSE WESTING Waiver Waiver Completed - findings resolved Expanded SV Salvation Army SAN FRANCISCO FOOD BANK SA Waiver Waiver San Francisco Housing Development Corporation SA Status not listed in Salesforce Waiver San Francisco LGBT Community Center Waiver Waiver SA SEQUOIA LIVING SV Completed - findings resolved SA SV Elevated St. James Infirmary SA St. Vincent de Paul Society Waiver SV Waiver Swords to Plowshares: Veterans Rights Organization SV Completed - no findings SA Tenderloin Housing Clinic. Inc SA Tides Center SV Completed - no findings Waiver SV Urban Alchemy Completed - findings resolved SV WeHOPE SA Completed - findings resolved SA Hitting the Performance Bullseye References Boone, Alexander. 2019. "Is There a Better Way to Count the Homeless?" Bloomberg City Lab, March 4, 2019. https://www.bloomberg.com/news/articles/2019-03-04/the-problem-wit h-hud-s-point-in-time-homeless-count. City of San Francisco San Francisco Administrative Code, Chapter 21. https://codelibrary.amlegal.com/codes/san francisco/latest/sf admin/o- 0-0-58262. City of San Francisco Board of Supervisors. 2023. "San Francisco Government Audit and Oversight Committee Meeting." Government Audit and Oversight Committee, February 16, 2022 (video). https://sanfrancisco.granicus.com/player/clip/43026?view_id=11&redirect =true&h=de6eac613eed207e76dba41d918cd3dd. City of San Francisco Department of Homelessness and Supportive Housing. 2020. "How HSH's Federally-Funded Programs are Monitored." SF HSH. https://hsh.sfgov.org/wp-content/uploads/2020/01/HowHSHEnsuresProgr amCompliance_FINAL-2020-01-09.pdf. City of San Francisco Department of Homelessness and Supportive Housing. 2023. "Home By the Bay: An Equity-Driven Plan to Prevent and End Homelessness in San Francisco," SF HSH. https://hsh.sfgov.org/wp-content/uploads/2023/05/Home-by-the-Bay-FI NAL.pdf. City of San Francisco Department of Homelessness and Supportive Housing FY 2022–23 & FY 2023–24 Budget by Service Area. Accessed May 31, 2023. https://hsh.sfgov.org/about/budget. Hitting the Performance Bullseye City of San Francisco Department of Homelessness and Supportive Housing. 2022. "San Francisco Homeless Count and Survey." City of San Francisco Department of Homelessness and Supportive Housing. https://hsh.sfgov.org/wp-content/uploads/2022/08/2022-PIT-Count-Rep ort-San-Francisco-Updated-8.19.22.pdf City & County of San Francisco Office of the Controller City Services Auditor. 2022. 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"Supes Hash Out Audit That Revealed Lack of Nonprofit Oversight." The San Francisco Standard. https://sfstandard.com/politics/supervisors-hash-out-city-audit-that-re vealed-lack-of-nonprofit-oversight/. Elison, Meg. 2019. "More Queer People Than Ever Living on the Street in SF." Bay Area Reporter, July 10, 2019. https://www.ebar.com/story.php?ch=news&sc=news&id=278723&more_q ueer people than ever living on the street in sf. Fagan, Kevin, and Adriana Rezal. 2022. "SF's Homeless Crisis Won't Be Solved Anytime Soon, Poll Says." San Francisco Chronicle, September 15, 2022. https://www.sfchronicle.com/sf/article/sfnext-poll-homelessness-crisis-1 7442518.php. Harvard Kennedy School Government Performance Lab. 2017. "Active Contract Management: How Governments Can Collaborate More Effectively with Social Service Providers to Achieve Better Results." Government Performance Lab. https://govlab.hks.harvard.edu/files/active_contract_management_brief. pdf. Harvard Kennedy School Government Performance Lab. n.d. "Results-Driven Contracting." Government Performance Lab. Accessed May 31, 2023. Hitting the Performance Bullseye https://govlab.hks.harvard.edu/results-driven-contracting?sv list box delta=1539202772&pager id=0&destination=node/1140836&page=0%2C1 %2C2. Harvey M. Rose Associates. 2020. "Performance Audit of the Department of Homelessness & Supportive Housing." SFBOS.org. https://sfbos.org/sites/default/files/BLA Performance Audit Homelessn ess Supportive Housing 08062020.pdf. Hoeven, Emily. 2022. "California Homeless Count is 30% of U.S. Total." CalMatters. https://calmatters.org/newsletters/whatmatters/2022/12/california-homel ess-count-2/. Jung, Yoohyun. 2023. "Tracking San Francisco's drug overdose epidemic." San Francisco Chronicle, May 12, 2023. https://www.sfchronicle.com/projects/2021/san-francisco-drug-overdose s-map/. Krivkovich, Alexis, Kunal Modi, Eufern Pan, Ramya Parthasarathy, and Robert Schiff. 2023. "The Ongoing Crisis of Homelessness in the Bay Area: What's Working, What's Not." McKinsey & Company. https://www.mckinsey.com/industries/public-and-social-sector/our-insi ghts/the-ongoing-crisis-of-homelessness-in-the-bay-area-whats-work ing-whats-not. Palomino, Joaquin, and Trisha Thadani. "S.F. Spent Millions to Shelter Homeless in Hotels. These are the Disastrous Results." San Francisco Chronicle, April 26, 2022, https://www.sfchronicle.com/projects/2022/san-francisco-sros/. Accessed May 12, 2023. San Francisco Civil Grand Jury. 2016. "San Francisco Homeless Health & Housing." https://civilgrandjury.sfgov.org/2015 2016/2015-16 CGJ Final Report SF Homeless Health and Housing 7 12 16.pdf. Hitting the Performance Bullseye San Francisco Civil Grand Jury. 2022. "A Progress Report About the Department Of Homelessness and Supportive Housing." https://civilgrandjury.sfgov.org/2021_2022/2022%20CGJ%20Report_A%2 oProgress%20Report%20about%20the%20San%20Francisco%20Departm ent%20of%20Homelessness%20and%20Supportive%20Housing.pdf. Shanks, Adam, and Craig Lee. 2022. "Supervisor Wants Better Ways to Track City-Funded Nonprofits." San Francisco Examiner. https://www.sfexaminer.com/news/the-city/supervisor-wants-better-wa ys-to-track-city-funded-nonprofits/article_17e607e6-5557-11ed-83fe-f b829a87f7cd.html. Thadani, Trisha. 2023. "S.F. Has Been Slow to Spend Hundreds of Millions for Homelessness. Here's Why." San Francisco Chronicle, March 28, 2023. https://www.sfchronicle.com/sf/article/sf-homeless-crisis-unspent-fund s-housing-17843541.php. Hitting the Performance Bullseye