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Findings and Recommendations 11 findings
F1
Individual departmental IT groups are useful in supporting the very different businesses of each department, but many find it difficult to stay abreast of all technology areas.
Related Recommendations (1)
R1
The BOS should consider directing the CIO to update the County’s IT Strategy (last updated in 2000) by December 2018.
F2
The County does not have sufficient policies to promote coordination and/or centralization in IT strategy, policy, procurement and strategic knowledge concentrations, especially in advanced cost-saving technologies.
Related Recommendations (1)
R2
The BOS should consider seeking funds prior to the FY2019-2020 budget cycle to expand existing resources into a centralized cybersecurity unit to support and coordinate County-wide IT security activity.
F3
The County’s IT Strategy document, which sets out goals, guiding principles, and policies, is out of date, having last been updated May 2000.
Related Recommendations (1)
R3
The BOS should consider directing the CIO to re-establish a County-wide governance mechanism by December 2018.
F4
The County's Information Technology central governance structure has almost completely disappeared. Governance has been left to the individual departments resulting in wide variations as to whether or how it is carried out.
Related Recommendations (1)
R4
The BOS should consider directing the CIO to investigate policies to standardize procurement, equipment, and IT services prior to the FY2019-2020 budget cycle. Opportunities include departmental networks, and services such as email, IT security, and disaster recovery.
F5
Neither the County nor many individual departments have a consolidated IT budget or track overall IT expenditure, making it difficult to assess.
Related Recommendations (1)
R5
The BOS should consider directing the CIO to centralize the delivery of certain common services in time for the FY2019-2020 budget cycle. Opportunities include email, IT security, and disaster recovery.
F6
The County may not be taking full advantage of economies of scale due to the lack of policy coordinating equipment and service procurement among separate departments.
Related Recommendations (1)
R6
The BOS should consider directing the CIO to conduct a review of departments’ disaster recovery plans by December 2018 to ensure they are up to date and routinely tested.
F7
County-wide email and associated calendaring and address book functions are not sufficiently consolidated. Infrastructure and management is distributed throughout the departments. Policy and procedure have hindered efficient communication.
Related Recommendations (1)
R7
The BOS should consider presenting a consolidated IT budget for the entire County down to the department level, as part of the annual budget process, by the FY2019-2020 budget cycle.
F8
The County is constrained in implementing IT technology advances, in part due to insufficient or lack of access to appropriate skill sets.
Related Recommendations (1)
R8
The BOS should consider directing the CIO to investigate improving coordination between departments of IT procurement to reduce costs, prior to the FY2019-2020 budget cycle.
F9
DoIT does not have the staff to extend security oversight from County level to the departmental level. Cybersecurity capabilities vary by department.
Related Recommendations (1)
R9
The BOS should consider directing the CIO to investigate establishing technology resource centers for dissemination of strategic technology knowledge and support, in order to create efficiencies and attract and retain staff. Candidate areas include cloud architecture and implementation, data management, business process automation, and cybersecurity.
F10
Disaster recovery plans are in various stages of completion and readiness by department and typically are not tested on a regular basis.
Related Recommendations (1)
R10
The BOS should consider directing the CIO to ensure that there is sufficient County IT project management staff with appropriate authority to effectively manage the County’s large, complex software projects by December 2018.
F11
There are insufficient Project Management resources with the expertise and authority to consistently implement the County’s critical IT projects on time and within budget.
No recommendations for this finding
No Responses Found 1
Government entities assigned to respond to this report. No response documents have been linked in our database.
Contra Costa County Board of Supervisors
Elected County Office