San Diego County Grand Jury
• 2008-2009
San Diego County Department of General Services-facilities Maintenance
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Findings 8 findings
F01
Training of DGS personnel on policies and procedures is ineffective. Fact: The policies and procedures for DGS are generic in content and not site specific. Fact: Information relative to the maintenance of specific sites and procedures unique to those sites is handed down verbally by experienced employees to less experienced employees.
F02
There are no written maintenance policies and procedures that apply to varying conditions at the County’s detention facilities. Fact: The Sheriff’s Department has a Memorandum of Understanding with DGS for the performance of maintenance at facilities operated by the Sheriff’s Department. Fact: The Probation Department has a Service Level Agreement with DGS for performance of maintenance at facilities operated by the Probation Department.
F03
Site inspections and testimony from knowledgeable witnesses indicate that the level of maintenance at Sheriff’s Department facilities is superior to the level of maintenance at Probation Department facilities.
F04
The content of the agreements between DGS and the Sheriff’s Department and the Probation Department appears to affect the performance of maintenance at their respective detention facilities. Fact: Managers and supervisors in the Probation Department are not given access to information regarding funds available for maintenance at the facilities for which they are responsible.
F05
The free flow of information regarding financial and operational issues is essential to good management of County facilities. Fact: The operation of computers is an essential part of DGS maintenance procedures. Fact: Many DGS employees are not proficient in the use of computer systems related to their job duties. Fact: DGS employees are required to utilize computers for the purpose of completing work orders.
F06
Many DGS personnel are inadequately trained in the use of computers. Fact: There are no modesty panels in the shower facilities of the Juvenile Ranch Facility and the Camp Barrett Juvenile Facility. Fact: Modesty panels are installed in other juvenile detention facilities operated by the County.
F07
The shower facilities at the Juvenile Ranch Facility and Camp Barrett Juvenile facility do not meet privacy standards present at other County Juvenile facilities. Fact: Mold and standing water were discovered in the shower area of the Juvenile Ranch Facility.
F08
The condition of the shower area at the Juvenile Ranch Facility is potentially a health hazard to wards and employees at the facility.
Recommendations 7
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09-20Page 1Create and adopt policies and procedures that are site specific relative
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09-21Page 1Review the existing training protocol within DGS to determine its
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09-22Page 1Systematically retrain employees until they can correctly fill out a
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09-23Page 1Consider entering into a maintenance agreement with DGS that
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09-24Page 1Adopt a written policy that ensures the free flow of information up
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09-25Page 1Install modesty panels in the shower facilities of the Juvenile Ranch
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09-26Page 1Eliminate mold in the shower area at the Juvenile Ranch Facility and