Permit and Resource Management Department:

Published: June 26, 2013 4 pages

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⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.

⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.

Findings and Recommendations 7 findings

Government regulations make the planning process for land development complicated.

No recommendations for this finding

Many clients have a negative perception of PRMD.

Related Recommendations (1)

The Board of Supervisors take the opportunity to hire a Director committed to making the culture of PRMD consistent with its mission to provide customer-focused services.

PRMD staff interpretations of regulations are not consistent.

Related Recommendations (1)

The PRMD Director develop, implement, and ensure adherence to written training to consistently interpret and apply regulations by staff.

PRMD staff do not always follow appropriate customer service protocols.

Related Recommendations (1)

The PRMD Director formalize and implement a required ongoing customer service training program.

The newly developed Ombudsman position has the potential to aid clients in navigating the planning and permitting process in a positive way.

Related Recommendations (1)

The Board of Supervisors and the PRMD Director support and advertise the Ombudsman role in assisting clients.

Ongoing improvements have been made in expediting the processing of professional and simple permit approvals.

No recommendations for this finding

The recently formed Citizen’s Academy has the potential to help clients successfully navigate the complicated maze of permitting. 15

No recommendations for this finding

Agency Responses 1

Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.

Board of Supervisors

January 09, 2014 • 1 pages • 2 responses • Score: 0 (+0, 2, 0) View Details ▾

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2 responses to findings and recommendations

The Board of Supervisors and the PRMD Director support and advertise the Ombudsman role in assisting clients.

Response: Implemented

Score: 0

The recommendation has been implemented. The Board of Supervisors frequently directs customers to the services of the Customer Service Ombudsman and has supported the addition and continuance of the position through the PRMD budget. PRMD also has and continues to promote the position to customers and the general public through press releases, distributed email campaigns, online via the PRMD website and other presentations to the public and interested parties. Recommendation R-4: The Board of Supervisors take the opportunity to hire a Director committed to making the culture of PRMD consistent ...

The Board of Supervisors take the opportunity to hire a Director committed to making the culture of PRMD consistent with its mission to provide customer-focused services.

Response: Implemented

Score: 0

This recommendation has been implemented. The Board supports customer-focused services and the Director in position at the time the report was released carried that mission forward. With the announced retirement of the Director, a nation-wide recruitment was conducted to find a successful replacement to fill this important position. The recruitment advertisement period has concluded and interviews will be held by the end of August 2013 with a new Director hired thereafter. Customer service has continued to be a focus throughout the recruitment and hiring process. .

No Responses Found 1

Government entities assigned to respond to this report. No response documents have been linked in our database.

Sonoma County Board of Supervisors Elected County Office