Score: +5 (5/0/0)

Ventura County Grand Jury • 2007-2008 • Agency Response

Response to: General Services Agency

Ventura County Resource Management Agency: Customer Relations R-01: The Rma should develop and implement a customer*

Published: August 28, 2008 2 pages

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Agency Responses 6

Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.

Board of Supervisors

September 16, 2011 • 18 pages • 1 response • Score: +1 (+1, 0, 0) View Details ▾

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Board of Supervisors

September 16, 2011 • 15 pages View Details ▾

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Board of Supervisors

September 16, 2011 • 11 pages • 2 responses • Score: +2 (+2, 0, 0) View Details ▾

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2 responses to findings and recommendations

R02

An RMA customer relations program should include customer relations training for all staff. (C-01, C-03, C-04) There are specific recommendations in the Get-to-Excellence Plan Concur. that addresses increased customer relations training for staff. RMA should establish performance standards and submit quarterly

Response: Will Implement

Score: +1

R-02 & R-03 have not yet been implemented, but will be implemented in the future.

R03

progress reports to the County Executive Officer. (C-03) Concur. One component of the Get-to-Excellence Plan establishes current metrics and future benchmarking data to evaluate service for the Discretionary Permit Process. These metrics have been released to the development community on August 28, 2008. Benchmarks for other departmental functions within RMA are currently being developed as part of the County's process improvement initiative.

Response: Will Implement

Score: +1

R-03 have not yet been implemented, but will be implemented in the future.

Board of Supervisors

September 16, 2011 • 13 pages • 2 responses • Score: +2 (+2, 0, 0) View Details ▾

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2 responses to findings and recommendations

R01

The RMA should develop and implement a customer relations program. (C-01 through C-04) Concur. One of the major initiatives the Resource Management Agency (RMA) has been working on over the last nine months is an examination of the discretionary land use process in its Planning Department. Of ail the programs under RMA’s oversight, this program has had the potential to generate significant customer service challenges. On April of 2008, a report was presented by the County Executive Office that a...

Response: Will Implement

Score: +1

R-01, R-02, R-04 and R-05 have not been implemented ٠ but will be implemented in the future.

R02

Response: Will Implement

Score: +1

R-02, R-04 and R-05 have not been implemented ٠ but will be implemented in the future.

Board of Supervisors

September 16, 2011 • 10 pages View Details ▾

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Board of Supervisors

September 16, 2011 • 9 pages View Details ▾

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No Responses Found 1

Government entities assigned to respond to this report. No response documents have been linked in our database.

Ventura County Board of Supervisors Elected County Office

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