Score: -2 (6/2/8)
Los Angeles County Grand Jury • 2022-2023

2022-2023 Los Angeles County Civil Grand Jury Final Report

Published: July 01, 2022 618 pages Consolidated Report
View Original PDF

Findings 25 findings

F1 Page 1
There are not enough law enforcement officers on trains. They are most often on platforms, patrol cars, or in “hot spot” stations.
F2 Page 2
There are not enough Metro TSO officers throughout the system. More TSO officers would give Metro greater control and accountability.
F3 Page 4
Metro’s COC is enforced only by TSOs. Conduct violations such as drinking or doing drugs, vandalism and harassment are cited by Metro riders as among the most troublesome.
F4 Page 4
There is a lack of coordination and communication among the contract security agencies and no standardized method of recording crime statistics.
F5 Page 4
The pilot Transit Ambassador program is a promising new tool in Metro’s multi-layered approach to security and sanitation issues. Its mission is still evolving.
F6 Page 4
Law enforcement agencies involved with Metro have expressed skepticism about the Ambassador program and confusion about their relationship with the Ambassadors.
F7 Page 4
The lack of accurate, timely data inhibits Metro’s ability to deal with the scope of its problems with security and fare evaders.
F8 Page 4
The Transit Watch App is sleek, user friendly, and has real-time information. It is being used by Ambassadors and a small number of riders to report security, sanitation, and other occurrences.
F9 Page 4
Many of the problems associated with the system are linked to riders who are fare evaders. ALL ABOARD: IS METRO RAIL ON TRACK? SAFETY, SANITATION AND RIDER EXPERIENCE IN L.A. COUNTY 2022-2023 LOS ANGELES COUNTY CIVIL GRAND JURY
F10 Page 4
The current methods of collecting fares is too lax. The fare gates are an unsecure, easily-evaded point of access to the Metro system.
F11 Page 4
The COC is a lengthy tome that governs almost every aspect of ridership. Most riders do not know the expectations of the code nor how to access it.
F12 Page 4
There are only three restrooms in the entire Metro system.
F13 Page 4
The B (Red) Line has the highest ridership and the most sanitation issues on the platforms and in the cars.
F14 Page 4
Despite efforts to improve sanitation on Metro – including the recent Cleaning Surge – customer surveys show riders find the system dirty, dark, and smelly.
F15 Page 4
Metro does not take trains offline to the tail tracks for spot cleaning during the daily cycle. The B (Red) Line, by virtue of its heavy traffic, would be much improved with more frequent cleaning.
F16 Page 5
The “Cleaned By” pilot program on the Green (C) line uses “cleaned by” sheets posted by the exit doors as a means of enforcing sanitation standards and gives a visual record to staff and riders how often the train is cleaned by Metro staff.
F17 Page 5
Vending is not present at most Metro subway and light rail stations, unlike most other mass transit systems.
F18 Page 5
The pilot, Respect the Ride program focuses Metro resources to reduce crime and improve sanitation in “hot spot” stations.
F19 Page 5
Metro elevators and escalators are often unsanitary and unsafe, particularly when the system is closed for the night.
F20 Page 5
Make Metro Clean Community Service Program participants complete court-mandated community service by removing trash, weeds and graffiti. This program is currently being used at bus stops and stations.
F21 Page 5
The new initiatives at the Westlake/MacArthur Park station – including recorded music and bringing in vendors – are aimed at improving the environment without hiring more staff. ALL ABOARD: IS METRO RAIL ON TRACK? SAFETY, SANITATION AND RIDER EXPERIENCE IN L.A. COUNTY 2022-2023 LOS ANGELES COUNTY CIVIL GRAND JURY
F22 Page 5
HACLA’s and LACDA’s Section 8 HCV and EHV programs could be combined into one agency by agreement among the Board of Supervisors, the Los Angeles City Council and Mayor, HACLA, and LACDA. Already, numerous cities contract with LACDA to manage Section 8 programs.
F23 Page 5
There is a delay in the permitting process of the upkeep, maintenance, repairs and additions of repurposed property.
F24 Page 5
There are 10,000 people with vouchers in the City who have been unable to find housing.
F25 Page 4
5. Probation officers and custody assistants assigned to juvenile facilities have no safety or protective gear available when handling youthful offenders who are acting out or acting up, committing physical assaults or destroying property.

Recommendations 1

Conclusions 8

Commendations 102

Agency Responses 2

Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.

No Responses Found 6

Government entities assigned to respond to this report. No response documents have been linked in our database.

California Department of Public Health - COVID-19 Response Agency
Los Angeles City
Los Angeles County Board of Supervisors Elected County Office
Los Angeles County Office of Education Agency
San Bernardino County Children and Family Services Agency
Tri-City Mental Health Authority Jpa