Score: +3
(3/1/0)
Madera County Grand Jury
• 2014-2015
Veterans Administration Office It goes without saying, yet it can’t be said enough, that veterans of our armed forces
⚠️ Aviso de traducción: Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 3 findings
F1
The Madera County Veterans Service Office administrative staff is knowledgeable, experienced, professional and courteous.
Related Recommendations (1)
R1
The Madera County Grand Jury recommends that the Madera County Board of Supervisors allocate funding to reclassify the current temporary extra help clerical position to permanent full time status. This would reduce the clerical burden for the Veterans Service Representative. Respondents: Madera County Board of Supervisors 200 West 4th Street Madera, CA 93637 Information Only: Veterans Service Officer 200 West 4th Street Madera, CA 93637 Veterans Regional Office Officer in Charge 1301 Clay Street, North Tower Oakland, CA 94612
F2
Newly hired extra help staff has reduced the clerical burden of the Veterans Service Representative. Effectiveness of the clerical personnel should further improve with experience in the position.
No recommendations for this finding
F3
Delays in claims processing are a result of the bureaucracy of the United States Veterans Administration and are beyond the scope of the local Veterans Service Office.
No recommendations for this finding
Agency Responses 1
Government agencies' official responses to this report's findings and recommendations. Click on a response to see the structured breakdown.