Kern County Grand Jury • 2024-2025

Report - Kern County Child Protective Services

Published: April 22, 2025 16 pages
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Findings and Recommendations 22 findings

F1
Kern County Child Protective Services (CPS) has a 24/7 hotline that ensures reports can be submitted promptly.
Related Recommendations (1)
R11
Expand outreach strategies, including social media and digital platforms, to increase visibility and accessibility of information about child neglect and abuse prevention, and reporting incidents by September 30, 2025. (Findings #1, #10, and #17)
F2
To avoid harm, children in an unsafe environment are removed by CPS. Refer to Juvenile Dependency Flow Chart (Appendix C).
No recommendations for this finding
F3
Training and qualifications ensure that caseworkers have the foundational knowledge necessary for effective case management.
Related Recommendations (2)
R6
CPS develop more comprehensive ongoing training modules for staff to address specialized topics like trauma-related care and cultural diversity by September 30, 2025. (Findings #3, #4, and #21)
R10
Provide caseworkers with more extensive training in de-escalation techniques and effective communication strategies to ensure coordinated and respectful intervention practices and develop clear protocols for managing uncooperative individuals by September 30, 2025. (Findings #3, #4, #10, and #17)
F4
Despite required training, on-the-job scenarios can vary widely, and case workers may lack real-time support for complex or high-stress situations. This may cause added on-the-job stress and higher turnover rates.
Related Recommendations (2)
R6
CPS develop more comprehensive ongoing training modules for staff to address specialized topics like trauma-related care and cultural diversity by September 30, 2025. (Findings #3, #4, and #21)
R10
Provide caseworkers with more extensive training in de-escalation techniques and effective communication strategies to ensure coordinated and respectful intervention practices and develop clear protocols for managing uncooperative individuals by September 30, 2025. (Findings #3, #4, #10, and #17)
F5
Recruitment efforts may be improved by fully leveraging tools like targeted social media campaigns or partnerships with educational institutions.
Related Recommendations (4)
R1
CPS work with the Kern County Board of Supervisors (BOS) to conduct a salary survey by May 31, 2025, to determine if salaries and benefits of CPS social workers are competitive. (Findings #5 through #8)
R2
CPS work with BOS and the Kern County Human Resources to hire additional social workers by August 30, 2025. (Findings #5 through #8)
R3
By September 30, 2025, CPS work with local colleges to create a specialized program to include undergraduate students in the scholarship, grant or tuition reimbursement programs. This should be designed with the goal for graduates to work for CPS. (Findings #5 through #8)
R4
By July 31, 2025, CPS work with Kern County Human Resources to conduct job fairs with emphasis on attracting qualified individuals. (Findings #5 through #8)
F6
Inadequate retention of staff disrupts CPS’s continuity of care for families; this may lead to increased costs associated with hiring and training new employees.
No recommendations for this finding
F7
Staff shortages create higher caseloads per staff member, which hinders supervisors’ ability to perform thorough reviews, possibly impacting consistency and performance monitoring.
Related Recommendations (1)
R7
By July 31, 2025, CPS work with Kern County Human Resources to determine if private sector temporary employment services could be utilized to conduct in- house general office duties, to increase social workers’ time and/or ability to manage priority issues. (Findings #7, #8, #16, and #18)
F8
The lack of competitive salaries has led to high staff turnover. This may have exacerbated the workload of the remaining staff resulting in burnout.
Related Recommendations (1)
R7
By July 31, 2025, CPS work with Kern County Human Resources to determine if private sector temporary employment services could be utilized to conduct in- house general office duties, to increase social workers’ time and/or ability to manage priority issues. (Findings #7, #8, #16, and #18)
F9
Collaboration with local organizations, schools, and healthcare providers appears to enhance early identification of abuse or neglect and improve CPS’s resource allocation for families.
Related Recommendations (1)
R12
Conduct an analysis of non-emergency case timelines to address and rectify specific causes of delays by October 31, 2025. (Findings #9 through #11)
F10
Not all community members are aware of the reporting process for child abuse or neglect; nor are they confident in CPS’s ability to intervene effectively. Due to language barriers, some members of the community may not fully understand available resources.
Related Recommendations (2)
R10
Provide caseworkers with more extensive training in de-escalation techniques and effective communication strategies to ensure coordinated and respectful intervention practices and develop clear protocols for managing uncooperative individuals by September 30, 2025. (Findings #3, #4, #10, and #17)
R11
Expand outreach strategies, including social media and digital platforms, to increase visibility and accessibility of information about child neglect and abuse prevention, and reporting incidents by September 30, 2025. (Findings #1, #10, and #17)
F11
Insufficient client access to family support services (e.g., training programs, community resources, etc.) hinders CPS’s ability to address root causes of child welfare issues, which can potentially lead to delays in moving cases forward.
Related Recommendations (1)
R5
CPS work with Kern County Department of Human Services to enhance the availability of support services for clients by July 31, 2025. (Findings #11, #17, and #21)
F12
CPS uses the “Structured Decision Making” tool (a questionnaire completed by CPS) to determine if a child is in imminent danger. This can lead to the caseworkers’ determination whether a child should be removed from their home.
No recommendations for this finding
F13
Social workers are challenged by varying response times from law enforcement, leading to a safety issue for both the children in crisis and the social worker.
No recommendations for this finding
F14
There is inadequate funding for Kern Regional Center through the California Department of Developmental Services to carry out its responsibilities.
Related Recommendations (1)
R8
By July 31, 2025, CPS work with California Department of Developmental Services, to secure funding for the Kern Regional Center remodel. This will increase building space needed to better care for special needs children. (Findings #14 and #15)
F15
CPS faces limited funding flexibility, with a significant portion of funds earmarked for specific programs, thereby restricting the ability to address emerging needs dynamically.
Related Recommendations (3)
R8
By July 31, 2025, CPS work with California Department of Developmental Services, to secure funding for the Kern Regional Center remodel. This will increase building space needed to better care for special needs children. (Findings #14 and #15)
R9
By July 31, 2025, CPS work with Kern County General Services to secure grant funding for solar panels at Jamison Children’s Center to reduce utility costs. (Findings #15 and #22)
R13
DHS work with the BOS to allow for CPS discretionary spending authority starting with the 2025-2026 Fiscal Year by May 31, 2025. (Finding #15) NOTES: • The Kern County Child Protective Services should post a copy of this report where it will be available for public review. • Persons wishing to receive an email notification of newly released reports may sign up at: https://www.kerncounty.com/government/other-agencies/grand-jury • Present and past Kern County Grand Jury Final Reports and Responses can be accessed on the Kern County Grand Jury website: https://www.kerncounty.com/government/other-agencies/grand-jury RESPONSE DEADLINE: • REQUIRED WITHIN 60 DAYS FROM: Kern County Department of Human Services
F16
With the increase in reported cases of child abuse and neglect, the current budget allocation is not allowing CPS to fully carry out its increasing responsibilities.
Related Recommendations (1)
R7
By July 31, 2025, CPS work with Kern County Human Resources to determine if private sector temporary employment services could be utilized to conduct in- house general office duties, to increase social workers’ time and/or ability to manage priority issues. (Findings #7, #8, #16, and #18)
F17
CPS faces issues of lack of trust and perceived biases which can contribute to non-cooperation among some families.
Related Recommendations (3)
R5
CPS work with Kern County Department of Human Services to enhance the availability of support services for clients by July 31, 2025. (Findings #11, #17, and #21)
R10
Provide caseworkers with more extensive training in de-escalation techniques and effective communication strategies to ensure coordinated and respectful intervention practices and develop clear protocols for managing uncooperative individuals by September 30, 2025. (Findings #3, #4, #10, and #17)
R11
Expand outreach strategies, including social media and digital platforms, to increase visibility and accessibility of information about child neglect and abuse prevention, and reporting incidents by September 30, 2025. (Findings #1, #10, and #17)
F18
Due to delays in addressing complaints and insufficiency in the follow-up process, there is frustration among parents and/or caregivers.
Related Recommendations (1)
R7
By July 31, 2025, CPS work with Kern County Human Resources to determine if private sector temporary employment services could be utilized to conduct in- house general office duties, to increase social workers’ time and/or ability to manage priority issues. (Findings #7, #8, #16, and #18)
F19
Response times have shown improvement in high-priority cases but remain inconsistent in non-emergency situations.
No recommendations for this finding
F20
Limited transparency due to confidentiality laws about the outcomes of complaints and legal cases can impact public trust.
No recommendations for this finding
F21
CPS has expanded training programs for social workers to identify and address substance abuse and domestic violence more effectively. Partnerships with local organizations have been enhanced to provide targeted support.
Related Recommendations (2)
R5
CPS work with Kern County Department of Human Services to enhance the availability of support services for clients by July 31, 2025. (Findings #11, #17, and #21)
R6
CPS develop more comprehensive ongoing training modules for staff to address specialized topics like trauma-related care and cultural diversity by September 30, 2025. (Findings #3, #4, and #21)
F22
Costs of running the Jamison Center and providing necessary services, including utilities, may limit their ability to make improvements within the facility. COMMENTS: The 2024-2025 Kern County Grand Jury would like to thank the management and staff of the Kern County Child Protective Services, and the staff of Jamison and Dream Centers, for their cooperation in the investigation. The Grand Jury is thankful for the immeasurable help in answering questions, providing statistical detail reports, and accommodating tours of the Jamison Center and Dream Center. CPS works hard to serve Kern County. They partner with allies and other members of the community to protect the needs of children and families. The CPS team shows creativity, flexibility, and resilience. They strive to emulate the theme of “Compassion plus Action”.
Related Recommendations (1)
R9
By July 31, 2025, CPS work with Kern County General Services to secure grant funding for solar panels at Jamison Children’s Center to reduce utility costs. (Findings #15 and #22)

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