Madera County Grand Jury
• 2017-2018
Madera County Roads: Has “Doing More With Less” Run Its Course?
⚠️ Translation Notice: This content has been automatically translated. The original English text is the official version. Translation may contain errors.
⚠️ Este contenido ha sido traducido automáticamente. El texto original en inglés es la versión oficial. La traducción puede contener errores.
Findings and Recommendations 13 findings
F1
Because there is no instruction manual outlining the service request system, the system users are not properly trained.
Related Recommendations (1)
R1
PWD develop an internal office policy and procedures manual within the next year.
F2
Because there are no regular internal audits and no system for alerting PWD of service requests that remain open after two weeks, the processing of service requests is inconsistent.
Related Recommendations (1)
R2
Office staff immediately receive formalized training for their service request job responsibilities.
F3
Because there are no written instructions for PWD staff to request contact information, complainants often receive no follow-up on their request for service.
Related Recommendations (1)
R3
Office staff request the name, address, telephone number and email for every person who generates a service request, effective immediately.
F4
PWD does not adequately promote the service request system to the public.
Related Recommendations (1)
R4
PWD promote ways an individual can report a complaint by placing the PWD phone number, website and GORequest phone app information on every road crew truck
F5
The five road crews are not staffed proportionately to their districts’ workload.
Related Recommendations (1)
R5
PWD develop its own road maintenance job policy and procedures manual within the next year.
F6
Road crew morale is low.
Related Recommendations (1)
R6
PWD develop its own road maintenance safety policy and procedures manual immediately.
F7
Because PWD lacks a written policy and procedures manual for road repairs, road repair standards are inconsistent.
Related Recommendations (1)
R7
PWD provide certified training for all road maintenance supervisors and senior road maintenance workers in order to train their crews on the operation of road maintenance equipment
F8
Because PWD does not ensure that every road maintenance worker has been formally trained for every type of job to which they might be assigned, job performance can be adversely affected.
Related Recommendations (1)
R8
PWD require all road crew workers be trained by certified trainers for every type of job to which they might be assigned.
F9
Road maintenance workers do not receive proper and adequate safety training.
Related Recommendations (1)
R9
Safety training immediately be updated and provided in formats which can be utilized at tailgates and in shop office settings.
F10
Written temporary traffic control plans and procedures per Caltrans guidelines are not utilized consistently.
Related Recommendations (1)
R10
Effective immediately, temporary traffic controls properly follow the California Manual on Uniform Traffic Control Devices until the PWD develops its own manual.
F11
Because PWD does not oversee or review the written temporary traffic control plan for every job before it is started, safety is compromised.
Related Recommendations (1)
R11
Effective immediately, PWD designate an individual in a managerial position to review and approve all Temporary Traffic Control plans before each job is started.
F12
Because road crew trucks lack sufficient safety lights and beacons, safety is compromised.
Related Recommendations (1)
R12
PWD maintain a permanent file for all approved Temporary Traffic Control Plans after each job is done, starting immediately.
F13
Monthly meetings between the Deputy Director and road maintenance supervisors are ineffective.
Related Recommendations (1)
R13
PWD review the services needed throughout the county and assign road crew personnel as required, on an ongoing basis.
Additional Recommendations 3
These recommendations are not explicitly linked to specific findings.
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R14PWD promote better employee morale within road crews.
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R15PWD and road maintenance supervisors continue monthly meetings with clearly stated objectives.
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R16PWD increase and update the safety lights and beacons on road repair vehicles, effective immediately. Required Responses: Pursuant to Penal Code Section 933, the Grand Jury specifically requests responses as follows: Madera County Board of Supervisors 200 W. 4th Street Madera, CA 93637 Madera County Public Works Director 200 W. 4th Street Madera, CA 93637 Madera County Administrative Officer 200 W. 4th Street Madera, CA 93637 Appendix 1
No Responses Found 2
Government entities assigned to respond to this report. No response documents have been linked in our database.
County of Madera
Agency
Madera County Board of Supervisors
Elected County Office